Luxury Front Desk & Guest Experience Concierge

Auberge Resorts Collection; Solidaridad; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

The Personal Guia at Etéreo, Auberge Collection, Riviera Maya, is one of the first and last people guests see, delivering warm welcomes and knowledgeable recommendations in line with Auberge Resorts and Etéreo standards.

You will manage front desk tasks, answer inquiries, organize guest itineraries, reservations, and billing, and coordinate with other departments to ensure seamless, personalized service from arrival to departure.

Formación

• Minimum two years’ hotel experience, preferably luxury properties.
• Flexible schedule including weekends and holidays.
• Strong English communication, both written and spoken.
• Ability to multitask and maintain guest privacy.

Responsabilidades

• Greet guests, assist with check-in/check-out, and provide information on property and local area.
• Coordinate reservations, experiences, and dining bookings for guests.
• Answer inquiries promptly and professionally, handling billing operations when required.
• Collaborate with other departments to ensure seamless, personalized guest service.

Conocimientos

Guest service

English proficiency

Multitasking

Communication

Descripción del empleo

The Personal Guia at Etéreo, Auberge Collection, Riviera Maya, is one of the first and last people guests see, delivering warm welcomes and knowledgeable recommendations in line with Auberge Resorts and Etéreo standards.

You will manage front desk tasks, answer inquiries, organize guest itineraries, reservations, and billing, and coordinate with other departments to ensure seamless, personalized service from arrival to departure.