Floor Leader: Elevate Luxury Sales & Team Growth

Hermès International S.A.; Región Centro; In loco; MXN 360.000 - 480.000; Tempo pieno

Descrizione del lavoro

Hermès International S.A. is seeking a Floor Leader to guide and develop the sales team, ensuring an exceptional client experience that aligns with Hermès values of excellence and exclusivity.

The role drives boutique performance through coaching, strategy execution, and operational oversight while upholding high standards of service, clienteling, and visuals. The incumbent will lead daily activities, recruit and induct new arrivals, monitor training, and collaborate with CRM to advance client

Competenze

• Bachelor's degree in business, marketing, business management, hospitality, or related field.
• Advanced English proficiency, both written and spoken.
• At least 3 years working in retail, fashion retail, hospitality, or related field.
• Strong leadership and customer service skills.
• Excellent interpersonal and communication skills.

Mansioni

• Plan daily activities, setting objectives and assigning tasks to the team.
• Provide ongoing coaching and feedback to develop team.
• Participate in recruitment activities with Store Manager.
• Induction for new arrivals and their integration.
• Identify training needs and track course completion.
• Follow grooming guidelines to reflect the house spirit.
• Evaluate team performance with Store Manager approval.
• Motivate the team to achieve sales goals using product knowledge and selling skills.
• Support client discovery and clienteling activities to increase loyalty.
• Collaborate with CRM and Store Manager on tools, guidelines, and strategies.
• Prepare buying based on past performance, feedback, and market trends.
• Collaborate with Store Manager on store animations and events.
• Ensure proper floor coverage and supervision with store operations.

Conoscenze

Leadership

Analytical skills

CRM skills

English proficiency

Team leadership

MS Office

Formazione

Bachelor's degree in business administration, marketing, business management, hospitality, or related field

Descrizione del lavoro

Hermès International S.A. is seeking a Floor Leader to guide and develop the sales team, ensuring an exceptional client experience that aligns with Hermès values of excellence and exclusivity.

The role drives boutique performance through coaching, strategy execution, and operational oversight while upholding high standards of service, clienteling, and visuals. The incumbent will lead daily activities, recruit and induct new arrivals, monitor training, and collaborate with CRM to advance client