Loyalty Ecosystem Sr Manager (Technology & Platforms)

Aeromexico; Ciudad de México; Vor Ort; MXN 1.800.000 - 2.800.000; Vollzeit

Zusammenfassung

Aeromexico Rewards is seeking a Loyalty Ecosystem Sr Manager to lead the strategic evolution of the loyalty program, aligning technology, platforms, integrations, and data capabilities with business goals. You will collaborate with IT, Product, Data, and external partners to translate business needs into scalable solutions and measurable value.

This senior leader role requires 8-10+ years in product or tech leadership, strong ROI analysis, and experience managing enterprise loyalty platforms and

Qualifikationen

• Bachelor's degree in a related field is required.
• MBA or related postgraduate degree is highly preferred.
• 8-10+ years in product management, business technology, digital transformation, or loyalty platforms.
• Experience defining strategies that drive revenue and measurable value.
• Experience with CRM, CDP, Loyalty Systems, APIs, middleware, and enterprise integrations.
• Experience leading cross-functional initiatives and managing technology vendors.

Aufgaben

• Define the long-term vision and roadmap for Aeromexico Rewards ecosystem.
• Bridge Business and Technology by partnering with IT, EA, Product, Data and external vendors.
• Drive platform implementations, complex system integrations, and governance frameworks.
• Translate business needs into functional requirements for engineering and IT teams.
• Develop and present business cases, risks, and opportunities to senior leadership.
• Oversee end-to-end delivery of technology-enabled business capabilities.

Kenntnisse

Strategic thinking

Leadership

Stakeholder management

Data analytics

Roadmap planning

ROI analysis

Ausbildung

Bachelor's degree in Business Admin / Engineering / Economics / Actuarial Science / CS / IS

MBA or related postgraduate degree

Tools

CRM

CDP

Loyalty management systems

APIs

Middleware

Enterprise integrations

Jobbeschreibung

Are you ready to take off your career at one of the best places to work?

At Aeromexico, we are dedicated to offering our passengers the best travel experience. This is possible thanks to having the best talent in the industry. We strive to help all our employees grow, develop, and reach their full potential to achieve success in an inclusive, diverse, and equal environment.

Are you up for the challenge?

We are looking for a Loyalty Ecosystem Sr Manager to deliver extraordinary experiences for our customers.

This role is ideal for a strategic, analytical, collaborative, and technically-oriented leader who understands how to lead the strategic evolution of the Aeromexico Rewards ecosystem by ensuring that the program's technology, platforms, integrations, and data capabilities enable business growth, partner monetization, and customer engagement.

The Loyalty Ecosystem Sr Manager defines the long-term vision and roadmap for the Aeromexico Rewards ecosystem from a business perspective, identifying and prioritizing the capabilities required to build a scalable, flexible, and customer-centric loyalty program. Acting as the bridge between Business and Technology, this leader partners closely with IT, Enterprise Architecture, Product, Data, and external technology vendors to define business requirements, drive platform implementations, oversee complex system integrations, and ensure technology investments generate measurable impact on revenue, engagement, operational efficiency, and long-term business value. This role maximizes the loyalty program's contribution through scalable platform capabilities, robust systems architecture, partner enablement, and value-driven decision-making.

Educational requirements:

• Bachelor's degree in Business Administration, Engineering, Economics, Actuarial Science, Computer Science, Information Systems, or a related field (required).
• MBA or postgraduate degree in Business, Strategy, Analytics, Technology Management, or a related discipline (highly preferred).

Experience:

• 8-10+ years of experience in product management, business technology, digital transformation, loyalty platforms, enterprise applications, or related leadership roles.
• Proven experience defining and executing business strategies that drive revenue growth and measurable business value.
• Demonstrated experience prioritizing strategic initiatives and technology investments using ROI analysis and business cases.
• Experience working within complex digital ecosystems, including CRM, CDP, Loyalty Management Systems, eCommerce platforms, customer data, APIs, middleware, and enterprise integrations.
• Proven experience leading or participating in enterprise platform implementations, system migrations, or large-scale technology transformation initiatives.
• Experience translating business needs into functional requirements and partnering with software engineering, architecture, and IT teams throughout solution delivery.
• Proven success leading cross-functional initiatives in matrix organizations.
• Experience managing technology vendors, implementation partners, and strategic platform providers.
• Experience presenting recommendations, business cases, risks, and opportunities to senior leadership and executive decision-making forums.
• Experience defining strategic roadmaps for business capabilities, including customer acquisition, rewards, redemption, personalization, lifecycle management, partner enablement, and platform evolution.
• Experience establishing governance frameworks, aligning stakeholders, resolving competing priorities, and ensuring execution against business objectives.
• Experience overseeing end-to-end delivery of technology-enabled business capabilities, ensuring successful implementation, adoption, and operational readiness.

Skills to succeed:

• Strong strategic mindset with the ability to identify business opportunities and translate them into scalable technology initiatives.
• Expertise in strategic prioritization and decision-making based on customer value, business impact, technical feasibility, and expected return.
• Advanced analytical capabilities with proven experience developing robust business cases and investment recommendations.
• Strong understanding of enterprise technology ecosystems, including CRM, CDP, Loyalty Management Systems, APIs, middleware, event-driven architectures, cloud platforms, customer data, integrations, and enterprise architecture concepts.
• Strong understanding of APIs, system integrations, data flows, and platform interoperability.
• Experience evaluating technology solutions, defining functional requirements, participating in solution design, and supporting technology selection and implementation decisions.
• Knowledge of Agile product delivery methodologies and technology governance frameworks.
• Strong data-driven decision-making skills with the ability to transform insights into actionable business strategies.
• Experience defining, monitoring, and optimizing KPIs such as revenue, customer engagement, conversion, customer lifetime value (LTV), platform adoption, and operational performance.
• Excellent stakeholder management, influencing, and negotiation skills across Loyalty, IT, Enterprise Architecture, Engineering, Digital, Data, Revenue Management, Marketing, eCommerce, and external technology partners.
• Ability to engage effectively with software engineers, solution architects, product managers, and IT leadership while representing business priorities.
• Strong leadership skills with the ability to coordinate cross-functional teams, manage dependencies, and drive alignment across multiple business areas.
• Ability to translate business strategy into scalable technology solutions and convert complex technical concepts into clear business decisions.
• Excellent communication and executive presentation skills.
• Professional proficiency in English (written and spoken).

Aeromexico is the ideal place to unleash your potential in a diverse, equitable, and inclusive environment where you can grow professionally and embrace our culture.

Fasten your seatbelt! This is your chance to elevate the journey into an extraordinary experience.

Aeromexico provides equal opportunities and does not discriminate against employees or applicants based on their race, religion, sex, country of origin, age, disability, sexual orientation, gender identity and expression, pregnancy, or illness.