Customer Support Specialist II - Crossborder Intermodal (Third Shift)

Uber Freight; Ciudad Victoria; Híbrido; MXN 713.000 - 1.019.000; Jornada completa

Descripción de la vacante

Uber Freight seeks a Customer Support Specialist II to support end-to-end freight shipments, ensuring on-time performance and accurate system updates. You will maintain proactive communication with customers, carriers, and internal teams, resolve service issues, and support continuous improvement initiatives.

Region of impact: North America. This role requires strong English communication and collaboration with US-based operations. Some shifts are on-site with opportunities for remote work.

Formación

• Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.
• Ensure all shipment details and references are entered accurately and on time in Uber Freight systems.
• Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.
• Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.
• Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.
• Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments.
• Train and support interns or new team members on daily execution tasks and best practices.
• Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.

Responsabilidades

• Support end-to-end execution of freight shipments and ensure on-time performance.
• Maintain strong communication with customers, carriers, and internal stakeholders.

Conocimientos

Booking & Dispatch

Customer communication

Attention to detail

Team collaboration

English proficiency

Descripción del empleo

Schedule: THIRD SHIFT Day Shift Hours Modality Sunday 11:00 PM – 07:00 AM (Monday) Remote / Work from home Monday 11:00 PM – 07:00 AM (Tuesday) On-site Tuesday 11:00 PM – 07:00 AM (Wednesday) On-site Wednesday 11:00 PM – 07:00 AM (Thursday) On-site Thursday 11:00 PM – 07:00 AM (Friday) On-site

Job Type: On site

Salary Type: Salary

Req #: 3232

The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America.

Basic Qualifications

• Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.
• Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems.
• Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.
• Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.
• Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.
• Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments.
• Train and support interns or new team members on daily execution tasks and best practices.
• Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.

Preferred Qualifications

• At least 1 - 2 years of experience in freight forwarding, logistics coordination, or 4PL operations. Experience in Intermodal is a plus.
• Strong organizational and multitasking skills in a high-volume, time-sensitive environment.
• Excellent communication skills (written and verbal), customer-focused mindset.
• Attention to detail and ability to follow structured processes and documentation requirements.
• Team player with a proactive, solution-oriented attitude
• Advanced English skills as this position will have a significant impact in US-based operations

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more atwww.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.