Logistics Support Specialist III

Uber-Freight-4; Monterrey; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Uber Freight is seeking a CSS III to serve as the on-site point of contact at Garcia NL, coordinating between customers, plant operations, CSS, carriers, and internal teams. The role emphasizes transportation execution, proactive service, risk anticipation, and real-time problem resolution.

You will monitor shipments, manage appointments, and maintain strong customer relationships while ensuring high service levels and continuous improvement in a fast-paced plant environment.

Formación

• Experience in Customer Service, Logistics, Transportation, Supply Chain, or Operations.
• Strong communication and customer service skills.
• Proactive, solution-oriented, and comfortable making decisions under pressure.
• Strong organizational and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively in a plant environment.
• SAP knowledge.
• Strong interpersonal and conflict-management skills.

Responsabilidades

• Monitor daily transportation and shipment execution at the plant.
• Coordinate with customers, carriers, CSS, and internal teams.
• Proactively identify and resolve operational issues and conflicts.
• Manage appointments, truck arrivals, documentation, and plant requirements.
• Provide clear and timely visibility on shipment status, risks, and corrective actions.
• Take ownership of incidents through resolution and support continuous improvement.
• Maintain strong customer relationships and ensure high service levels.

Conocimientos

Customer Service

Logistics

Transportation

Supply Chain

Operations

Strong Communication

Decision-Making Under Pressure

Organizational Skills

Herramientas

SAP

TMS

Load Boards

Transportation Tracking Platforms

Descripción del empleo

About the Role
The CSS III will be the on-site (Garcia NL) point of contact between the customer, plant operations, CSS, carriers, and internal teams. The role focuses on ensuring smooth transportation execution, providing proactive customer service, anticipating risks, and resolving operational issues in real time.
What the Candidate Will Do

• Monitor daily transportation and shipment execution at the plant.
• Coordinate with customers, carriers, CSS, and internal teams.
• Proactively identify and resolve operational issues and conflicts.
• Manage appointments, truck arrivals, documentation, and plant requirements.
• Provide clear and timely visibility on shipment status, risks, and corrective actions.
• Take ownership of incidents through resolution and support continuous improvement.
• Maintain strong customer relationships and ensure high service levels.

Basic Qualifications

• Experience inCustomer Service, Logistics, Transportation, Supply Chain, or Operations.
• Strong communication and customer service skills.
• Proactive, solution-oriented, and comfortable making decisions under pressure.
• Strong organizational and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively in a plant environment.
• SAP knowledge.
• Strong interpersonal and conflict-management skills.

Preferred Qualifications

• Experience in acustomer-facing logistics or transportation role.
• Experience working in a manufacturing or automotive plant.
• Experience coordinating carriers or transportation providers.
• Familiarity withTMS, load boards, or transportation tracking platforms.
• Experience with import/export logistics processes.
• Strong relationship-building skills and an extroverted, approachable personality.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.