Logistics Operations & Shipment Tracking Specialist

Uber Freight

Monterrey

Híbrido

MXN 480.000 - 600.000

Jornada completa

hace 22 horas

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Descripción de la vacante

Uber Freight in Monterrey, NL is seeking a hands-on operations associate to support daily transportation activities, ensuring on-time delivery and accurate tracking through our TMS. You’ll maintain load status, perform planning, resolve system issues, and coordinate with carriers for updates and documentation while monitoring KPIs and customs statuses.

The role emphasizes cross-border processes, shipment visibility, and proactive stakeholder communication to drive efficiency and service levels

Formación

Working knowledge of Transportation Management Systems (TMS).
Understanding of transportation and logistics operations, including shipment lifecycle management.
Knowledge of cross-border transportation processes between Mexico and the United States.
Understanding of carrier management, shipment visibility, and transportation performance metrics.
Familiarity with import/export operational processes and customs status monitoring.
Knowledge of customer service principles and stakeholder management.
Understanding of transportation documentation requirements and freight movement processes.
Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, Teams, and Word.

Responsabilidades

Monitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performance.
Maintain accurate load status and shipment milestones within the TMS.
Perform planning activities and ensure all orders are scheduled within required timelines.
Review and resolve system exceptions, error corrections, and operational discrepancies.
Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery.
Monitor customs status and cross-border shipment activities.
Manage invoice follow-up and document collection processes.
Participate in operational review meetings, customer calls, and performance discussions.
Analyze shipment trends and identify operational risks that could impact service levels.
Escalate service failures, capacity concerns, and operational issues to leadership when required.
Prepare and distribute operational reports, shipment visibility updates, and KPI metrics.
Support implementation activities, pilot programs, and peak season operational planning initiatives.