Logistics-Focused Customer Success Coordinator

Worldwide Express; Monterrey; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

GlobalTranz is seeking a Customer Success Coordinator in Monterrey, Mexico to manage foundational operations for assigned accounts and ensure top-tier customer service. You will collaborate with team members to deliver a smooth start-to-finish experience and adhere to department SOPs.

Responsibilities include building shipments in the TMS, timely communication with customers, and supporting collections with contracts.

Formación

• Extremely detail-oriented and goal-focused.
• Willingness to learn on-the-fly while retaining coaching and training.
• Proactivity toward daily tasks.
• Available after-hours for any necessary customer urgent issues and needs.
• Exceptional time management and organizational skills.
• Demonstrate excellent written and verbal communication skills.
• Excels in team-based environment.
• Associate’s or bachelor’s degree preferred.
• 1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred.

Responsabilidades

• Ensure all account activities are in accordance with established standard operating procedure for their assigned account.
• Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success.
• Assist their pod members in ensuring that their assigned customer(s) are always satisfied in their partnership with GlobalTranz.
• Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) states.
• Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines.
• Capable of stepping in and managing their account(s) in the absence of respective team members.
• Respond to all customer emails and phone calls within a timely fashion.
• Proactively monitor customer shipments to ensure on-time load deliveries and pick-ups.

Conocimientos

Detail-oriented

Willingness to learn

Proactivity

Time management

Written and verbal communication

Team player

Educación

Associate’s or bachelor’s degree preferred

Descripción del empleo

GlobalTranz is seeking a Customer Success Coordinator in Monterrey, Mexico to manage foundational operations for assigned accounts and ensure top-tier customer service. You will collaborate with team members to deliver a smooth start-to-finish experience and adhere to department SOPs.

Responsibilities include building shipments in the TMS, timely communication with customers, and supporting collections with contracts.