Local IT Auxiliary (Temporary contract 6 months)

Continental Industry; San Luis Potosí; On-site; MXN 180,000 - 300,000; Full time

Job summary

Continental in Mexico is seeking an IT Support professional for incident handling, ticketing, and system configurations. You will install OS images, configure profiles, and assist users with IT procedures while supporting network and security tasks.

The role requires a recent CS/IS/engineering graduate with advanced English, and it offers on-site work in San Luis Potosí with potential involvement in IT audits and KPI tracking.

Qualifications

• Bachelor's degree in CS, IS, engineering, or related field.
• Advanced English proficiency.

Responsibilities

• Handle IT incidents and user requests in the ticketing system (BMC Remedy).
• Coordinate IT tasks related to suppliers.
• Create and present reports.
• Install and configure DS/SF OS image computers and user profiles.
• Install software, manage inventory, and maintain devices.

Skills

Advanced English

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field

Tools

BMC Remedy

Job description

Company Description

Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machinery, traffic, and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs approximately 200,000 people across 56 countries and markets.

Company Description

Guided by the vision of being the customer's first choice for material-based solutions, the ContiTech group sector focuses on development expertise and materials knowledge for rubber, plastic, metal, and textile products and systems. These can also be equipped with electronic components to optimize their functionality for specific applications and services. ContiTech's industrial growth areas primarily focus on the energy, agriculture, construction, and surfaces sectors. In addition, ContiTech serves the automotive, transportation, and rail industries.

Job Description

• Manage and resolve incidents and new user requests in the ticketing system.
• Coordinate tasks related to suppliers.
• Creating Reports
• Installation and configuration of networked computers with DS operating system image.
• Installation and configuration of networked computers with SF operating system image
• Configuring User Profiles on DS Computers
• Software installation, configuration and inventory
• Installing and Configuring Printers and Scanners
• Security incidents handling
• DHCP server (QIP) management
• Manage and support network cabling activities
• Mobile phone management
• Responsible in acomplish IT Audits
• Responsible in acomplish IT KPI´s
• Monitoring and execution of necessary actions at the security points in DS equipment
• Consulting to users on IT procedures and policies.
• Execution and participation in local and corporate IT projects.
• Creation and updating of procedures, manuals and work instructions.
• Time Management
• Project Management
• Priority management
• IT Incident Handling in Ticketing Tool (BMC Remedy)

Qualifications

• Recent graduate with a Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• Advanced English

Additional Information

At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.