LM040: In-House Service Agent

FedEx Corporation; Cuautitlán Izcalli; On-site; MXN 134,000 - 201,000; Full time

Job summary

FedEx is seeking an in-house customer service and administrative professional in Mexico to support the clearance process for shipments. You will respond to customer needs regarding paperwork, tracing, and issue resolution, while documenting information in the system and ensuring accurate data entry.

You will prepare reports, audit records, and ensure shipments are manifested. The role requires clear communication, a neat appearance, and the ability to handle multiple shifts.

Qualifications

• Experience with general office tasks such as typing, filing, and basic computer programs.
• Strong communication and interpersonal skills.
• Clear, articulate speaking voice and presentable appearance.
• Ability to prioritize tasks and manage multiple duties.

Responsibilities

• Handle customer service and administrative duties to support clearance processes.
• Respond to customer needs regarding clearance paperwork and shipment tracing.
• Document and enter customer information into systems promptly.
• Prepare operations and customer reports.
• Ensure shipments are manifested and report discrepancies.
• Audit records and compile required data.
• Provide status updates and basic follow-up on shipments.
• Work additional duties as assigned.

Skills

General office skills

Communication skills

Clear speaking voice

Appearance

Prioritization

Bilingual English/Spanish

Shift flexibility

Education

High School degree

English proficiency (TOEIC 450)

Job description

General Job Description

• Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
• Ensures customer information is properly documented and entered into the system on a timely basis.
• Types or otherwise prepares various operations and customer’s reports.
• Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
• Audits all records and files as assigned to compile all necessary data.
• Handles customers with non-document packages in cage.
• Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.
• May be required to perform other duties as assigned.

Minimum Requirements

Minimum Education

• High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).

Minimum Experience

• Previous clerical or customer service experience in a service environment.

Minimum Required Skills

• Average general office skills required including typing, filing, and computer programs.
• Good communication and human relations skills.
• Clear and articulate speaking voice.
• Clean cut and neat appearance.
• Ability to prioritize.
• Spoken and written fluency in English as well as local language.
• Ability to work various shifts.

FedEx está comprometido con un lugar de trabajo diverso e inclusivo.

FedEx es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, religión, ciudadanía, información genética, edad, sexo, embarazo, discapacidad, orientación sexual, identidad de género, expresión de género, estado civil, servicio militar o cualquier otra condición protegida por las leyes locales

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.