LM235: Invoicing Agent

FedEx; Región Centro; On-site; MXN 140,000 - 190,000; Full time

Job summary

FedEx is seeking a Billing Clerk in Mexico to support front-line operations with data entry, invoicing, and accounts receivable tasks. You will handle customer inquiries, verify invoices, process credits and debits, prepare cash deposits, and generate daily billing reports.

Strong communication, accuracy, and English fluency are essential in this fast-paced office setting. Minimum requirements include a high school degree (or equivalent) and two years of college in accounting or business, plus

Qualifications

• High School degree or equivalent.
• Two years college in Accounting or Business preferred.
• 2 years clerical or customer service experience in a service environment.
• Two years experience in Billing or Accounts Receivable.
• Excellent customer service and communications skills.
• Clear and articulate speaking voice.
• Light typing at 35 WPM.
• Word processing and spreadsheets experience.
• Fluent in English.

Responsibilities

• Resolves customer inquiries on service failures and billing issues per policy.
• Issues credits/debits to customer accounts as warranted.
• Maintains updates to management on new or recurring problems.
• Verifies accuracy of customer invoices and mails them.
• Keeps organized records of invoice registers, duties and taxes, airway bills and files.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing.
• Generates reports for billing, reimbursement and collections.
• Operates ORACLEAR and GCCS applications.
• Performs other related duties as required.

Skills

Customer service

Communication skills

Clear speaking voice

Typing 35 WPM

Word processing

Spreadsheets

Fluent English

Education

High School Degree or Equivalent

Two years college in Accounting or Business

Job description

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Issues credits/debits to customer accounts as warranted.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-Bso).
• Generates reporter for daily reimbursement to FedEx internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection,
• Application collections system ORACLEAR. GCCS application.
• Performs other related duties as required.

Minimum Requirements

• High School Degree/Equivalent.
• Two (2) years of college in Accounting or Business preferred.

Minimum Experience

• Previous clerical or customer service experience in a service environment.
• Two (2) years experience in Billing or Accounts Receivable.

Minimum Required Skills

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience is required.
• Fluent in English.

Importante:

Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta."

Vigencia del boletín: del 13 al 20 de octubre 2026

FedEx está comprometido con un lugar de trabajo diverso e inclusivo.

FedEx es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, religión, ciudadanía, información genética, edad, sexo, embarazo, discapacidad, orientación sexual, identidad de género, expresión de género, estado civil, servicio militar o cualquier otra condición protegida por las leyes locales.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.