Linehaul & Relay Operations Manager - MX

Amazon Inc.; México; Vor Ort; MXN 600.000 - 800.000; Vollzeit

Zusammenfassung

Amazon MX is seeking an operations-focused professional to own the Weekly LH to DEA MX reporting and lead root-cause analyses for linehaul performance. The role requires bilingual coordination (Spanish and English) with internal teams across MX and global stakeholders.

You will monitor real-time disruptions, coordinate cross-functional escalations, and support SLA improvements while ensuring accurate, timely reporting for the regional network.

Qualifikationen

• 1+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
• Speak, write, and read fluently in English, and have the ability to take direction in English.

Aufgaben

• Own and deliver the Weekly LH to DEA MX report — covering FirstMile IB + FirstMile OB performance, with consistent weekly cadence and accurate unit-impact reporting.
• Lead Deep Dive (DD) analysis on DEA performance — diagnosing root causes of linehaul delays and degraded delivery experience metrics.
• Monitor and triage real-time disruptions — road closures, protests/demonstrations, carrier delays, and blockages affecting MX linehaul routes.
• Coordinate cross-functional escalations — working with ATS planning, FC/SC operations, carriers, and cross-border (XBorder) sort center teams to resolve in-flight issues.
• Manage ad-hoc operations — tracking and positioning standby capacity for first-leg linehaul ad-hocs.
• Drive SLA and process improvements — e.g., proposing/negotiating SLA timing adjustments with stakeholders.

Kenntnisse

Spanish

English

Analytical skills

Crisis management

Dashboard reporting

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Amazon MX is seeking an operations-focused professional to own the Weekly LH to DEA MX reporting and lead root-cause analyses for linehaul performance. The role requires bilingual coordination (Spanish and English) with internal teams across MX and global stakeholders.

You will monitor real-time disruptions, coordinate cross-functional escalations, and support SLA improvements while ensuring accurate, timely reporting for the regional network.