Bilingual Real-Time Linehaul Operations Manager - Mexico

Amazon Inc.; Ciudad de México; On-site; MXN 600,000 - 1,000,000; Full time

Job summary

Amazon ROC MX is seeking a Manager - Relay Operations to own the Weekly LH to DEA MX report, lead deep dives on DEA performance, and coordinate cross-functional escalations across planning, FC/SC, carriers, and cross-border teams.

Based in Mexico, you will manage real-time disruption triage, drive SLA improvements, and ensure bilingual coordination in Spanish and English with regional and global stakeholders.

Qualifications

• 1+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• Bachelor's degree or equivalent
• Speak, write, and read fluently in English, and have the ability to take direction in English

Responsibilities

• Own and deliver the Weekly LH to DEA MX report — covering FirstMile IB + FirstMile OB performance, with consistent weekly cadence and accurate unit-impact reporting.
• Lead Deep Dive (DD) analysis on DEA performance — diagnosing root causes of linehaul delays and degraded delivery experience metrics
• Monitor and triage real-time disruptions — road closures, protests/demonstrations (manifestaciones), carrier delays, and blockages affecting MX linehaul routes
• Coordinate cross-functional escalations — working with ATS planning, FC/SC operations, carriers, and cross-border (XBorder) sort center teams to resolve in-flight issues
• Manage ad-hoc operations — tracking and positioning standby (STBY) capacity for first-leg linehaul ad-hocs (reference: prior ad-hoc rate ~57% STBY-positioned)
• Drive SLA and process improvements — e.g., proposing/negotiating SLA timing adjustments with stakeholders
• Assign and track incident-response tasks (via Asana) for weekend/off-hours linehaul incidents
• Represent ROC MX in daily/weekly sync calls with ATS, planning, and regional leadership
• Bilingual communication — fluent, real-time coordination in both Spanish and English across MX-based and global stakeholders

Skills

Employee management

Performance metrics

Crisis management

Bilingual Spanish/English

Shift scheduling

Education

Bachelor's degree or equivalent

Job description

Amazon ROC MX is seeking a Manager - Relay Operations to own the Weekly LH to DEA MX report, lead deep dives on DEA performance, and coordinate cross-functional escalations across planning, FC/SC, carriers, and cross-border teams.

Based in Mexico, you will manage real-time disruption triage, drive SLA improvements, and ensure bilingual coordination in Spanish and English with regional and global stakeholders.