Manager, Mexico Operations - Guadalajara, MX

BlueGrace Logistics; Región Centro; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

BlueGrace Logistics in Guadalajara, Jalisco, is seeking a Manager, MX Operations to lead a team of planners focused on Intra-US LTL transportation, service execution, and performance reporting. You will coordinate with leadership, customers, and carriers to resolve issues and drive continuous improvement.

The ideal candidate has 3+ years in management, 2+ years in logistics, and excellent English; you will coach staff, monitor KPIs, and implement corrective actions to maintain service levels in

Qualifications

• Hands-on experience managing or supporting Intra-US LTL operations is required.
• 3+ years of experience in Management
• 2+ years of Transportation, Logistics, Supply Chain and Storage experience
• English fluency (written and verbal).
• Strong data analysis and operational decision-making.

Responsibilities

• Lead a team of planners to achieve operational and reporting goals.
• Ensure service execution, reporting accuracy, and operational efficiency.
• Resolve escalations from customers, carriers, and internal stakeholders.
• Provide regular reporting to leadership and monitor team performance.
• Identify gaps and implement corrective action plans.

Skills

Intra-US LTL operations

LTL transportation

Service recovery

Routing & shipment execution

Leadership

Data analysis

Education

Bachelor's degree in Logistics, Supply Chain, Business, or related field

Job description

Manager, MX Operations - Guadalajara, Jalisco

Are you an experienced logistics leader with a strong background in Intra-US LTL transportation and team management? We're looking for a driven professional to lead a team of planners, ensure operational excellence, and drive continuous improvement within our fast-paced logistics environment.

What You'll Do:

As the Manager, MX Operations, you will lead a team of planners while ensuring service execution, reporting accuracy, and operational efficiency. You will serve as a key liaison between operations, leadership, customers, and carriers to resolve issues, improve performance, and maintain accountability across the team.

Key Responsibilities:

• Lead, coach, and develop a team of planners to achieve operational and reporting goals.
• Ensure the accuracy, completeness, and timeliness of operational reports and documentation.
• Investigate and resolve escalations from customers, carriers, and internal stakeholders.
• Serve as the primary point of contact between leadership and the operations team.
• Monitor team performance and provide regular reporting to leadership.
• Identify operational gaps, recurring issues, and opportunities for improvement.
• Develop and implement corrective action plans to drive performance.
• Maintain detailed documentation and follow-up on operational issues through resolution.
• Hold team members accountable for service, quality, and compliance standards.
• Foster a culture of continuous improvement, ownership, and teamwork.

What We're Looking For

Required Qualifications

Hands-on experience managing or supporting Intra-US LTL operations is required.

Strong knowledge of:

• LTL (Less Than Truckload) transportation
• Service recovery
• Routing and shipment execution within the U.S. market

3+ years of experience in Management

2+ years of Transportation, Logistics, Supply Chain and Storage experience

English fluency (written and verbal).

Proven ability to analyze data, identify trends, and make operational decisions.

Strong problem-solving skills and ability to work in a fast-paced environment.

Preferred Qualifications

• Previous leadership or people management experience.
• Experience within freight brokerage, 3PL, transportation, or logistics operations.
• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• Experience managing operational KPIs and performance metrics.
• Ability to coach, mentor, and hold teams accountable.

What Makes You Successful

• Strong leadership presence.
• Excellent communication skills across all organizational levels.
• Ability to resolve complex operational challenges.
• Customer-focused approach.
• Proactive and solution-oriented attitude.

If you have a proven background in Intra-US LTL transportation, experience leading teams, and a passion for operational excellence, we'd love to hear from you.