Relay Ops Manager: Mexico Linehaul & Crisis Response

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; In loco; MXN 480.000 - 680.000; Tempo pieno

Descrizione del lavoro

Amazon ROC MX is seeking a proactive operations analyst to own weekly linehaul reporting, diagnose delays, and coordinate cross-functional responses for MX transportation flows. You will work with ATS planning, FC/SC, carriers, and cross-border teams to maintain performance and incident readiness.

The role requires 1+ years in logistics, strong data analysis, and fluency in Spanish and English. Based in Mexico with on-call availability, the position emphasizes collaboration and process

Competenze

• 1+ years of experience in transportation/logistics operations, linehaul, or network operations centers.
• Strong analytical skills with ability to own recurring reports and dashboards.
• Experience managing real-time crisis/disruption response and cross-border issues.

Mansioni

• Own and deliver weekly LH to DEA MX reports with accurate unit impact reporting.
• Lead deep-dive analysis on DEA performance and root-cause analysis of delays.
• Monitor and triage real-time disruptions affecting MX linehaul routes.
• Coordinate cross-functional escalations with ATS planning, FC/SC operations, carriers, and cross-border teams.
• Manage ad-hoc operations and standby capacity for first-leg linehaul.
• Drive SLA improvements and negotiate timing adjustments with stakeholders.
• Assign and track incident-response tasks for weekend/on-call events.
• Represent ROC MX in daily/weekly syncs with regional leadership.
• Provide bilingual coordination in Spanish and English across MX and global teams.

Conoscenze

Data analysis

Reporting

Crisis management

Stakeholder management

Linehaul ops

Formazione

Bachelor's degree

Descrizione del lavoro

Amazon ROC MX is seeking a proactive operations analyst to own weekly linehaul reporting, diagnose delays, and coordinate cross-functional responses for MX transportation flows. You will work with ATS planning, FC/SC, carriers, and cross-border teams to maintain performance and incident readiness.

The role requires 1+ years in logistics, strong data analysis, and fluency in Spanish and English. Based in Mexico with on-call availability, the position emphasizes collaboration and process