Gerente de operaciones

XPEL, Inc.; Chihuahua; On-site; MXN 502,000 - 837,000; Full time

Job summary

XPEL, Inc. en Ciudad Juárez busca un Gerente de Operaciones para liderar equipos de instalación y servicios en sucursales, gestionar nóminas, programaciones y auditorías.

Reportarás al equipo administrativo y coordinarás para asegurar calidad, inventario preciso y satisfacción de clientes. El rol requiere experiencia en concesionarias o servicios, habilidades de liderazgo, comunicación y manejo de costos, con disponibilidad para viajar entre ubicaciones.

Qualifications

• 3 años de experiencia en ventas/operaciones en concesionarias o similares.
• Diplomado de secundaria, GED o equivalente.
• 18+ años con 2 años de experiencia de manejo.
• Licencia de conducir vigente y buena asegurabilidad.
• Capacidad para levantar 25 lb ocasionalmente.

Responsibilities

• Liderar y gestionar un equipo de servicio en las sucursales asignadas.
• Verificar nómina, registros de horas y aprobaciones de mano de obra.
• Programar diariamente a instaladores para máxima cobertura.
• Controlar inventario de películas y materiales; ordenar cuando sea necesario.
• Auditar instalaciones mensualmente para calidad y cumplimiento.
• Coordinación entre campo y administración para reportes y soporte.
• Soporte en onboarding, configuración de cuentas y procesos de facturación.

Skills

Liderazgo

Comunicación

Relaciones interpersonales

Análisis

Resolución de problemas

Gestión del tiempo

Microsoft Office

Education

Diplomado de secundaria o equivalente

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

## Gerente de operacionesApply: Ciudad Juarez, CHH: Full time: Posted Today: R-102357**Job Summary:**The Field Operations Manager provides leadership for the assigned locations in support of dealership services.**Core Duties*** Lead and manage a team of dealership service employees across an assigned geographic region.* Oversee employee timekeeping, payroll submissions, and labor hour approvals.* Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.* Develop and communicate daily installer schedules to maximize productivity and dealership coverage.* Monitor film inventory levels, place inventory orders, and ensure material availability.* Track daily dealership vehicle counts and staffing needs to align labor resources with demand.* Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.* Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.* Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.* Coordinate employee onboarding at dealership locations, including system access and account setup.* Request employees pay adjustments to maintain accurate personnel records within company systems* Assist with warranty processing and other operational data entry as needed.* Coordinate new dealership account setups, including hotspot administration and operational readiness.* Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.* Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.* Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.* Communicate staffing schedules and operational updates with dealership management.* Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items. Existing and non-existing accounts to further grow our territories.* Plotter maintenance and repairs* Perform additional duties and special projects as assigned.**Basic Qualifications*** 3 years working in dealership or related experience.* High School Diploma, GED, or equivalent* 18+ years old with 2 years of driving experience.* Must have a current and valid driver’s license with a clean driving record.* Must meet insurability requirements under the company’s motor vehicle insurance policy.* Excellent communication, interpersonal, analytical and problem-solving skills* Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority.* Proficient in Microsoft Office (Word, Excel, Outlook).* Ability to multi-task with a sense of urgency* Ability to lift 25 lbs on occasion.* Travel between assigned locations required