Lead Software Engineer – ServiceNow Now Assist & AI Search

Blue Yonder; San Pedro Garza García; Remote; MXN 1,631,321 - 2,175,094; Full time

Job summary

A leading software company is looking for a Lead Software Engineer to enhance GenAI powered experiences on the ServiceNow platform. This role involves configuring and optimizing AI capabilities for ITSM and HRSD, ensuring responsible use and effective metrics. Ideal candidates should have over 6 years of experience with ServiceNow, strong development skills, and hands-on knowledge of Virtual Agent. This remote position offers a dynamic and innovative work environment.

Qualifications

• 6+ years of ServiceNow development and platform experience.
• Hands-on experience with Virtual Agent and conversational workflows.
• Experience enabling or supporting Now Assist capabilities.

Responsibilities

• Enable and configure Now Assist for ITSM.
• Implement AI Search capabilities associated with Now Assist.
• Design and build Virtual Agent conversational experiences.
• Provide L3 support for AI enabled workflows.

Skills

ServiceNow development

Virtual Agent

JavaScript

Glide API

Flow Designer

Job description

A leading software company is looking for a Lead Software Engineer to enhance GenAI powered experiences on the ServiceNow platform. This role involves configuring and optimizing AI capabilities for ITSM and HRSD, ensuring responsible use and effective metrics. Ideal candidates should have over 6 years of experience with ServiceNow, strong development skills, and hands-on knowledge of Virtual Agent. This remote position offers a dynamic and innovative work environment.