Lead Paid Media Implementation Specialist

Smartly; Ciudad de México; Hybrid; MXN 600,000 - 1,000,000; Full time

Benefits offered by this job

Equity options

Performance-based rewards

Competitive compensation

Career development opportunities

Healthcare packages

Mental health services

Paid holidays

Job summary

Smartly is seeking a Smart Services Manager to lead the implementation of paid media campaigns and workflows for major advertisers. You will build campaign structures, feeds, catalogs, and automation within Smartly, while translating client needs into actionable plans and ensuring QA readiness across technical setups.

You will troubleshoot complex workflow issues, collaborate with Product, Support, and Technical Consulting, and coach customers to become more self-sufficient.

Qualifications

• Hands-on paid media experience across platforms (Meta, TikTok, Google, etc.).
• Ability to translate requirements into implementation plans and launch timelines.
• Strong QA discipline and attention to implementation accuracy.

Responsibilities

• Lead the implementation of paid media campaigns and workflows across major digital advertising platforms, including Meta, TikTok, Pinterest, Google, Snapchat, Reddit, Amazon DSP, and others.
• Build and configure campaign structures, audiences, feeds, catalogs, creative setups, reporting views, and automation workflows in Smartly.
• Translate customer requirements into clear implementation plans, launch timelines, and scalable operating processes, owning QA and launch readiness across campaign builds and technical setups.
• Troubleshoot technical and operational challenges, partnering with Product, Support, Technical Consulting, and other Smartly teams when deeper expertise is needed.
• Identify opportunities to improve customer workflows through automation, templates, feeds, reporting, and other Smartly capabilities.
• Lead customer enablement through training, workshops, documentation, office hours, and hands-on coaching, helping customers become increasingly self-sufficient.
• Analyze campaign performance and provide actionable recommendations across strategy, testing, targeting, creative, and optimization.
• Lead customer meetings, implementation reviews, and performance discussions while partnering cross-functionally to solve challenges and surface recurring product and workflow needs.

Skills

Paid media

Campaign management

Technical integration

QA & validation

Customer enablement

English fluency

Job description

Smartly is seeking a Smart Services Manager to lead the implementation of paid media campaigns and workflows for major advertisers. You will build campaign structures, feeds, catalogs, and automation within Smartly, while translating client needs into actionable plans and ensuring QA readiness across technical setups.

You will troubleshoot complex workflow issues, collaborate with Product, Support, and Technical Consulting, and coach customers to become more self-sufficient.