Lead Elastic Observability & Platform Engineering

EPAM Systems; México; Presencial; MXN 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

EPAM Systems in Mexico is seeking a highly experienced Lead Operational Intelligence Engineer to own the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will guide a high-performing technical team and ensure platform reliability while enabling self-service capabilities for platform consumers.

This role involves leading complex incidents during on-call periods, optimizing ELK stack performance, and driving strategic

Formación

• 5+ years in Operational Intelligence with leadership experience.
• Architect and manage Elastic clusters in multi-cloud environments.
• Deep Elasticsearch, Kibana, Logstash knowledge.
• Terraform and Ansible proficiency; familiarity with Jenkins CI or GitOps.
• Advanced Python scripting for automation and integration.
• Strong incident management with on-call experience.
• Excellent English communication skills.

Responsabilidades

• Oversee availability, performance, and security of observability and search platforms to meet SLAs.
• Lead during complex incidents and coordinate on-call resolutions.
• Develop and maintain platform documentation and SOPs.
• Collaborate with cross-functional teams and vendors on requirements and upgrades.
• Drive platform feature enhancements and self-service capabilities.
• Architect proofs-of-concept for AI-driven observability and migrations.
• Mentor team, manage Elastic clusters with Terraform/Ansible.
• Oversee lifecycle activities: upgrades, capacity, cost, compliance.
• Optimize ELK ingestion, indexing, and query performance.
• Establish alerting/workflows with Kibana Rules, Watchers, PagerDuty.
• Manage data ingestion, enrichment, backup, and restoration.
• Plan critical events like SSL rotations and cluster migrations.

Conocimientos

Leadership

Elastic Stack

Python

Incident management

Multi-cloud

English communication

Herramientas

Terraform

Ansible

Kubernetes

PagerDuty

Jenkins CI

GitOps

Descripción del empleo

EPAM Systems in Mexico is seeking a highly experienced Lead Operational Intelligence Engineer to own the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will guide a high-performing technical team and ensure platform reliability while enabling self-service capabilities for platform consumers.

This role involves leading complex incidents during on-call periods, optimizing ELK stack performance, and driving strategic