Latin America HR Services Specialist - Workday & Global Ops

Aspen Technology; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

Aspen Technology seeks a People Services Specialist to deliver high-quality HR operations across Latin America, with potential global support under a Follow-the-Sun model. Requires proactive mindset, Workday proficiency, and strong English/Spanish skills.

Hybrid workplace; based in Mexico City with in-office 4 days a week and 1 day remote. Role includes payroll liaison, visa processing, onboarding/offboarding, data accuracy, and cross-regional initiatives.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2–4 years of HR operations or shared services experience, preferably in a multinational environment.
• Proficiency in Workday and Microsoft Office Suite.
• Excellent communication skills in English.
• Business Proficiency in English and Spanish; additional languages preferred such as Brazilian Portuguese.

Responsibilities

• Lead and execute HR administrative processes in Workday and other systems, ensuring compliance with labor laws and internal policies.
• Oversee employment data accuracy, including job changes, compensation updates, and organizational structure maintenance.
• Partner with Payroll teams to ensure accurate and timely payroll inputs, benefits administration, and regulatory reporting.
• Serve as an HR People Services contact for Latin America, assisting in managing visa processes & letters, onboarding including presenting new hire orientation, offboarding, and all related documentation in alignment with local laws.
• Maintain and audit personnel files, legal templates, and compliance documentation specific to countries assigned.
• Provide secondary support to global operations, assisting with onboarding, employee inquiries, and HR transactions.
• Participate in cross-training and knowledge-sharing initiatives to build expertise in various regions.
• Act as a Tier 1 contact for employee and manager inquiries, resolving issues and escalating as needed via Zendesk ticketing tool.
• Maintain and update SOPs, job aids, and HR documentation as needed.
• Contribute to global HR projects, including system changes, policy harmonization, and service delivery transformation.
• Support team members during peak periods and collaborate across time zones to ensure seamless service.
• Provide flexible support across People Services operations, including assuming responsibility for new processes, regions, initiatives, or workloads as business needs require.

Skills

Excellent communication in English

Independent and collaborative work

Analytical skills

Education

Bachelor’s degree in Human Resources or related field

Tools

Workday

Microsoft Office

Job description

Aspen Technology seeks a People Services Specialist to deliver high-quality HR operations across Latin America, with potential global support under a Follow-the-Sun model. Requires proactive mindset, Workday proficiency, and strong English/Spanish skills.

Hybrid workplace; based in Mexico City with in-office 4 days a week and 1 day remote. Role includes payroll liaison, visa processing, onboarding/offboarding, data accuracy, and cross-regional initiatives.