People Services Specialist

Aspen Technology, Inc.; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

Aspen Technology, Inc. is seeking an People Services Specialist to deliver HR operations support across Latin America and beyond. Based in our Mexico City office, you will manage Workday processes, onboarding, payroll coordination, and compliance across multiple geographies.

You will partner with Payroll and Benefits teams, maintain employee records, and contribute to global HR initiatives. The role requires strong communication in English and Spanish and the ability to work in a fast-paced,

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2–4 years of HR operations or shared services experience.
• Proficiency in Workday and Microsoft Office Suite.
• Excellent communication skills in English.
• Business Proficiency in English and Spanish; additional languages preferred.

Responsibilities

• Lead HR administrative processes in Workday and other systems.
• Oversee employment data accuracy and organizational structure maintenance.
• Partner with Payroll teams to ensure accurate payroll inputs, benefits, and reporting.
• Assist visa processes, onboarding, and new hire orientation.
• Maintain and audit personnel files and compliance templates.
• Provide secondary support to global operations and collaborate across regions.
• Update SOPs and assist in global HR projects.

Skills

English communication

Analytical skills

Organizational skills

Team collaboration

Education

Bachelor’s degree in HR or related field

Tools

Workday

Microsoft Office Suite

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As an People Services Specialist, you will play a key role in delivering high-quality HR operational support across Latin America, with additional opportunities to support other regions globally under a Follow-the-Sun model. This role requires a proactive mindset, strong regional knowledge, and the ability to manage moderately complex HR processes across multiple geographies. You will lead small to medium process improvements, support cross-regional initiatives, and serve as a subject matter expert for certain operations. This role combines hands-on HR administration with opportunities to lead process improvements, and collaborate across regions.

Your Impact

• Lead and execute HR administrative processes in Workday and other systems, ensuring compliance with labor laws and internal policies.
• Oversee employment data accuracy, including job changes, compensation updates, and organizational structure maintenance.
• Partner with Payroll teams to ensure accurate and timely payroll inputs, benefits administration, and regulatory reporting.
• Serve as an HR People Services contact for Latin America, assisting in managing visa processes & letters, onboarding including presenting new hire orientation, offboarding, and all related documentation in alignment with local laws.
• Maintain and audit personnel files, legal templates, and compliance documentation specific to countries assigned.
• Provide secondary support to global operations, assisting with onboarding, employee inquiries, and HR transactions.
• Participate in cross-training and knowledge-sharing initiatives to build expertise in various regions.
• Act as a Tier 1 contact for employee and manager inquiries, resolving issues and escalating as needed via Zendesk ticketing tool.
• Maintain and update SOPs, job aids, and HR documentation as needed.
• Contribute to global HR projects, including system changes, policy harmonization, and service delivery transformation.
• Support team members during peak periods and collaborate across time zones to ensure seamless service.
• Provide flexible support across People Services operations, including assuming responsibility for new processes, regions, initiatives, or workloads as business needs require.

What You'll Need

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2–4 years of HR operations or shared services experience, preferably in a multinational environment.
• Proficiency in Workday and Microsoft Office Suite.
• Excellent communication skills in English.
• Business Proficiency in English and Spanish; additional languages preferred such as Brazilian Portuguese.
• Proven ability to work independently and collaboratively in a global, fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.
• Ability to learn on the fly.
• The successful candidate will demonstrate flexibility to meet business needs, including occasional early morning meetings, onboarding support, and critical project deadlines.
• This role is best suited for someone who thrives in a collaborative, fast-paced environment, values teamwork, and is committed to delivering high-quality service and results.

Work Location

Aspen Technology has a global hybrid workplace for most of our roles. Employees are expected to work in the office 4 days per week and may work remotely 1 day per week, unless the employee has a reasonable accommodation or other approved exception to the hybrid workplace schedule. This role is based in our Mexico City Office - Av. P.º de la Reforma 412, Juárez, Cuauhtémoc, 06600 Juárez, CDMX, Mexico.

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].