Hybrid HR Operations Specialist - Latin America

Aspen Technology; Xico; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

Aspen Technology is seeking a People Services Specialist to deliver HR operations across Latin America from our Mexico City office. You will combine hands-on HR administration with opportunities to lead process improvements and collaborate across regions.

This hybrid role requires a proactive, bilingual professional who can manage Workday processes, data accuracy, onboarding and visa support, and payroll collaboration while partnering with global teams to drive service excellence.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2–4 years of HR operations or shared services experience, preferably in a multinational environment.
• Proficiency in Workday and Microsoft Office Suite.
• Excellent communication skills in English.
• Business Proficiency in English and Spanish; additional languages preferred such as Brazilian Portuguese.
• Proven ability to work independently and collaboratively in a global, fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.
• Ability to learn on the fly.

Responsibilities

• Lead HR admin processes in Workday and systems; ensure legal and policy compliance.
• Oversee employment data accuracy, including job changes, compensation updates, and org structure.
• Partner with Payroll teams to ensure accurate payroll inputs, benefits administration, and regulatory reporting.
• Serve as an HR People Services contact for Latin America, assisting in visa processes, onboarding including presenting new hire orientation, offboarding, and all related documentation in alignment with local laws.
• Maintain and audit personnel files, legal templates, and compliance documentation specific to countries assigned.
• Provide secondary support to global operations, assisting with onboarding, employee inquiries, and HR transactions.
• Participate in cross-training and knowledge-sharing initiatives to build expertise in various regions.
• Act as a Tier 1 contact for employee and manager inquiries, resolving issues and escalating as needed via Zendesk ticketing tool.
• Maintain and update SOPs, job aids, and HR documentation as needed.
• Contribute to global HR projects, including system changes, policy harmonization, and service delivery transformation.
• Support team members during peak periods and collaborate across time zones to ensure seamless service.
• Provide flexible support across People Services operations, including assuming responsibility for new processes, regions, initiatives, or workloads as business needs require.

Skills

English proficiency

Spanish proficiency

Education

Bachelor's degree in HR or related field

Tools

Workday

Microsoft Office

Job description

Aspen Technology is seeking a People Services Specialist to deliver HR operations across Latin America from our Mexico City office. You will combine hands-on HR administration with opportunities to lead process improvements and collaborate across regions.

This hybrid role requires a proactive, bilingual professional who can manage Workday processes, data accuracy, onboarding and visa support, and payroll collaboration while partnering with global teams to drive service excellence.