LATAM Sales Operations & CRM Analyst

DMEX Donaldson SA de CV; Aguascalientes; Presencial; MXN 420.000 - 720.000; Jornada completa

Descripción de la vacante

Donaldson Company is seeking a Sales Operations Analyst to optimize sales processes and CRM adoption across the LATAM region. The role includes data quality, reporting, and collaboration with Marketing, IT, and analytics teams to ensure consistent processes and tools.

You will train sales teams on CRM best practices, manage opportunity and pipeline workflows, and support lead management aligned with Marketing.

Formación

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 2+ years of experience in Sales Operations, Commercial Operations, CRM, Sales Enablement, Sales, Customer Experience, or related functions.
• Upper-intermediate English proficiency with strong verbal and written communication skills.
• Experience collaborating cross-functionally with Sales, Marketing, IT, and Business Analytics teams.
• Strong organizational and prioritization skills, with proficiency in Microsoft Office.

Responsabilidades

• Serve as the primary liaison between LATAM commercial teams and CRM technical analysts to ensure business requirements are understood, prioritized, and effectively implemented.
• Support adoption and effective utilization of CRM tools and processes, including opportunity management, pipeline management, account planning, customer segmentation, and pricing workflows.
• Train and coach sales team members on CRM best practices, sales processes, and data management standards.
• Partner closely with the Marketing team to support lead management processes and ensure effective alignment between Marketing and Sales.
• Prepare and analyze sales, pipeline, forecast, customer, and market reports to support commercial decision-making.
• Ensure sales data integrity and consistency across CRM and reporting platforms.
• Partner with the Global Sales Operations organization to drive consistency in commercial processes, systems, and best practices.
• Support deployment and adoption of commercial tools, training programs, and process enhancements.

Conocimientos

CRM adoption

Data quality

Sales support

Communication

Office skills

Educación

Bachelor's degree

Herramientas

Microsoft Dynamics 365

Power BI

Tableau

Oracle Analytics Cloud

Descripción del empleo

Donaldson Company is seeking a Sales Operations Analyst to optimize sales processes and CRM adoption across the LATAM region. The role includes data quality, reporting, and collaboration with Marketing, IT, and analytics teams to ensure consistent processes and tools.

You will train sales teams on CRM best practices, manage opportunity and pipeline workflows, and support lead management aligned with Marketing.