LATAM IT Deployment Lead – OPUS Enablement

Magnum Ice Cream Co.; Buenavista; A distancia; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Development opportunities

Health benefits

Time off to recharge

Descripción de la vacante

Magnum Ice Cream Co. LATAM IT team seeks an IT Deployment Lead to drive establishment, deployment readiness and stabilization of OPUS-enabled IT capabilities across Latin America.

You will own end-to-end readiness, coordinate SAP, Salesforce and ServiceNow workflows, and partner with Finance, Supply Chain, HR and Operations to translate business needs into measurable KPIs while ensuring security and reliability across regional deployments.

Formación

• Bachelor’s degree in IT, Computer Science, Engineering, Business or related field.
• 10+ years of experience in IT transformation, enterprise platforms and cross-functional programmes.
• Hands-on experience with at least two of SAP, Salesforce and ServiceNow.
• Strong end-to-end integration leadership, programme/PMO discipline, vendor governance and ITIL/ITSM capabilities.
• Fluent in Spanish with professional English; Portuguese is a plus.

Responsabilidades

• Own end-to-end LATAM deployment readiness across processes, data, integrations, cybersecurity, support model and adoption.
• Build and govern the LATAM deployment playbook, including readiness gates, checklists, RACI, cutover and hypercare templates.
• Coordinate readiness of SAP, Salesforce and ServiceNow workflows, ensuring coherent end-to-end operations across OPUS and core enterprise platforms.
• Lead critical integration readiness, SIT/UAT, monitoring, alerting, operational runbooks, test evidence and controlled technical and functional cutover.
• Partner with Customer Service, Finance, Supply Chain, HR, Commercial/Sales and Operations to translate business needs into requirements, acceptance criteria and measurable KPIs.
• Define the LATAM service transition and run model across L1/L2/L3, SLAs, escalations, knowledge management, vendor handoffs and measurable hypercare exit criteria using ITIL processes and ServiceNow.
• Operate the NA-LATAM twin-lead governance model, maintaining the LATAM single source of truth for readiness, RAID, defects, dependencies, decisions, progress and hypercare exit.
• Ensure secure-by-design delivery, data and reporting readiness, vendor performance, complete handover, decision-oriented leadership reporting and evidence-based go/no-go recommendations.

Conocimientos

Deployment leadership

IT transformation

PMO discipline

Vendor governance

ITIL/ITSM

Spanish/English fluency

Educación

Bachelor's degree in IT / Computer Science / Engineering

Herramientas

SAP

Salesforce

ServiceNow

Descripción del empleo

Magnum Ice Cream Co. LATAM IT team seeks an IT Deployment Lead to drive establishment, deployment readiness and stabilization of OPUS-enabled IT capabilities across Latin America.

You will own end-to-end readiness, coordinate SAP, Salesforce and ServiceNow workflows, and partner with Finance, Supply Chain, HR and Operations to translate business needs into measurable KPIs while ensuring security and reliability across regional deployments.