LATAM Channel Support Leader - Technical Enablement

Alfa Laval Mid Europe GmbH; Ciudad de México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Alfa Laval Mid Europe GmbH is seeking a LATAM Channel Support Center Manager to lead our regional technical support team and strengthen product and application capabilities across Latin America. You will manage a team of technical specialists, align with Sales Companies and Channels, and collaborate with Product Centers and central Business Units.

This leadership role requires advanced English, strategic thinking, and a track record in technical leadership within customer support or product/app

Formación

• Advanced English required and demonstrated in a regional leadership role.
• Experience leading technical teams in customer support or product/app support.
• Strong strategic thinking and business planning capabilities.
• Experience with continuous improvement and process optimization.

Responsabilidades

• Lead and develop the technical support team with clear direction and priorities.
• Support customers and Sales Company teams with product and application expertise.
• Develop and coach Product & Application experts and establish competency roadmaps.
• Define and manage the technical competency roadmap and knowledge development.
• Improve work processes and quality standards, especially quotation and support processes.
• Identify opportunities to improve efficiency in customer and distributor support.
• Develop and deliver Product and Service training programs for regional teams.
• Own the local Product & Application training process and tools implementation.
• Provide high-level support for Capital Sales and After Sales concepts.
• Identify gaps and collaborate with Product Portfolio Managers on solutions.
• Interface with Product Centers, Business Units, and regional/global stakeholders.
• Lead new product launches and phase-outs aligning with Business Units.

Conocimientos

Advanced English

Educación

Industrial Engineering

Commercial Engineering

Business Administration

Related field

Descripción del empleo

Alfa Laval Mid Europe GmbH is seeking a LATAM Channel Support Center Manager to lead our regional technical support team and strengthen product and application capabilities across Latin America. You will manage a team of technical specialists, align with Sales Companies and Channels, and collaborate with Product Centers and central Business Units.

This leadership role requires advanced English, strategic thinking, and a track record in technical leadership within customer support or product/app