LatAm Back Office Engineering Lead | Hybrid, Growth

GRUNDFOS; Apodaca; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteer leave

Job summary

GRUNDFOS LATAM is seeking a Back Office Manager (Application Engineering Manager) to lead and develop the Back Office Engineering team delivering accurate technical solutions and quotations while driving process improvements across LATAM. The role is based in Apodaca with a hybrid work model, focusing on delivering best-in-class support and pumping solutions.

You will manage workload planning, recruitment, onboarding, and succession, partnering with Sales, Operations, and Engineering to enable

Qualifications

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, HVAC Engineering, or related technical discipline.
• 7+ years of experience in technical sales, applications engineering, or technical customer support, ideally in pump/HVAC/modular solutions.
• 5+ years of experience managing and developing people in a technical environment.
• Proficiency with CRM, ERP, and Power BI for performance management and data-driven decisions.

Responsibilities

• Lead, coach, and develop the Back Office Engineering team, setting clear expectations and career growth paths.
• Provide technical leadership for complex customer inquiries, product selection, and pumping solutions; review quotations and proposals.
• Monitor team performance using CRM, Power BI, and ERP to track productivity, response times, quotation quality, and customer satisfaction.
• Drive continuous improvement initiatives to simplify processes and enhance customer experience.
• Partner cross-functionally with Sales, Operations, Logistics, Product Specialists, and Engineering to resolve issues and support growth.
• Manage workload planning, recruitment, onboarding, and succession planning to ensure consistent coverage.

Skills

Technical leadership

People management

Cross-functional collaboration

Process improvement

Data-driven decisions

Education

Bachelor's degree in Mechanical/Industrial/HVAC engineering or related technical discipline

Tools

CRM tools

ERP systems

Power BI

Job description

GRUNDFOS LATAM is seeking a Back Office Manager (Application Engineering Manager) to lead and develop the Back Office Engineering team delivering accurate technical solutions and quotations while driving process improvements across LATAM. The role is based in Apodaca with a hybrid work model, focusing on delivering best-in-class support and pumping solutions.

You will manage workload planning, recruitment, onboarding, and succession, partnering with Sales, Operations, and Engineering to enable