LATAM Back Office & Applications Engineering Lead

Grundfos; Apodaca; Hybrid; MXN 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteer leave

On-demand training

Structured development programmes

Job summary

Grundfos in Mexico is seeking a Back Office Manager (Application Engineering Manager) LATAM to lead and develop the Back Office Engineering team, delivering accurate technical solutions and quotations while driving continuous improvement across processes and customer experience.

This hybrid role is based in Apodaca, Monterrey, and emphasizes collaboration with Sales, Operations, Logistics, Product Specialists, and Engineering to ensure best‑in‑class support and pumping solutions.

Qualifications

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, HVAC Engineering, or related technical discipline.
• 7+ years of experience in technical sales, applications engineering, or technical customer support, preferably within the pump, HVAC, or modular solutions industry.
• 5+ years of experience managing and developing people in a technical environment.
• Proficiency with CRM, ERP, and business intelligence tools (e.g., Power BI) for performance management and data‑driven decision‑making.

Responsibilities

• Lead, coach, and develop the Back Office Engineering team — setting clear expectations, managing performance, and building technical capabilities and career growth paths.
• Provide technical leadership for complex customer inquiries, product selection, and pumping solutions, reviewing and approving quotations and proposal packages.
• Monitor team performance using CRM, Power BI, and ERP tools to track productivity, response times, quotation quality, and customer satisfaction — driving data‑informed decisions.
• Drive continuous improvement initiatives that simplify processes, eliminate inefficiencies, and enhance the team's ability to exceed customer expectations.
• Partner cross-functionally with Sales, Operations, Logistics, Product Specialists, and Engineering to resolve issues, support business growth, and improve execution.
• Manage workload planning, resource utilization, recruitment, onboarding, and succession planning to ensure consistent team coverage and readiness.

Skills

Leadership

People management

Customer focus

Data-driven decisions

CRM

Power BI

ERP

Education

Bachelor's degree in Mechanical/Industrial/HVAC Engineering or related

Tools

CRM

ERP

Power BI

Job description

Grundfos in Mexico is seeking a Back Office Manager (Application Engineering Manager) LATAM to lead and develop the Back Office Engineering team, delivering accurate technical solutions and quotations while driving continuous improvement across processes and customer experience.

This hybrid role is based in Apodaca, Monterrey, and emphasizes collaboration with Sales, Operations, Logistics, Product Specialists, and Engineering to ensure best‑in‑class support and pumping solutions.