Software Development Senior Specialist

NTT DATA North America; Región Centro; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

NTT DATA in Guadalajara, Jalisco, seeks a Software Development Specialist to join our SRE-focused team. The role owns cloud infrastructure, builds IaC with Terraform, and helps monitor and improve system health.

You will work with Azure or AWS, Docker and Kubernetes, Ansible, Git, Jenkins, and observability stacks like Grafana and Prometheus across multiple regions.

Strong English communication and 3–5 years cloud/Windows/Linux experience are expected; remote or hybrid options may be considered.

Formación

• Bachelor's degree in computer science, engineering or related fields, and equivalent experience.

Responsabilidades

• Maintain public cloud infrastructure (Azure or AWS).
• Build and maintain infrastructure automation (IaC) using Terraform, ARM templates or similar.
• Build and maintain IT automation using Ansible, Chef or similar tooling.
• Support delivery and deployment with Git, Git Actions, Jenkins, Octopus, Ansible, Docker, Kubernetes or similar.
• Establish observability and monitoring with Grafana, Prometheus, Elastic, DataDog or similar.
• Oversee outages, RCA, and major upgrades to minimize downtime.
• Provide L3 support across multiple time zones as needed.

Conocimientos

Cloud platforms

Windows/Linux

English communication

Multi-region support

L3 troubleshooting

Educación

Bachelor's degree in CS/Engineering

Herramientas

Terraform

Ansible

Docker

Kubernetes

Git

Jenkins

Octopus

Helm

Descripción del empleo

Req ID: 382891

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Software Development Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

The SRE Engineer will be able to own the cloud infrastructure, build an infrastructure-as-code environment while also being able to monitor overall systems and infrastructure health to help the company continue advancing their innovation. The successful candidate will have the Cloud and DevOps culture embedded in their work habits. This role will help drive these practices in the overall transformation of operational support.

YOUR DUTIES:

• Maintain public cloud infrastructure by using at least one of the Cloud technology Azure or AWS.
• Build and Maintain cloud infrastructure automation (IaC) by using Terraform, ARM Templates or similar.
• Build and Maintain IT automation using tools like Ansible, Chef or managing complex container-based applications like Helm for Kubernetes.
• Build, delivery and deployment by using modern technologies like Git, Git Action, Jenkins, Octopus, Ansible, Docker, Kubernetes or similar.
• Build and maintain observability and monitoring across different IT platforms by using Grafana, Prometheus, Elastic , DataDog or similar.
• Oversee all planned outages, assess RCA and assist with major upgrades to ensure minimum downtime.
• Be part of a L3 team, spread across 3 time zones, to support troubleshooting IT platforms issues, when required (escalated from previous support levels L1 and L2).

YOU MUST HAVE:

• Bachelor's degree in computer science, Engineering or related fields, and equivalent experience.
• Minimum 3 years of working experience with at least one of the public cloud platforms: Azure preferred but not required.
• Minimum of 5 years Windows / Linux experience.
• Minimum of 2 years Terraform or other IaC platforms experience.
• Strong knowledge of Elastic, Grafana, Prometheus or other observability platforms (Datadog, Dynatrace, etc.).
• Proven experience with running and/or managing large IT platform services with multiple availability regions.
• Experience with container orchestration platform Docker or Kubernetes, or similar.
• Strong English communication (written and oral) skills are required.

WE VALUE:

• Public Cloud (Azure or AWS) Certifications – Professional level preferred.
• Comfort with both Linux and Windows administration.
• Background with scripting technologies: PowerShell or Bash or Python.
• Knowledge of monitoring and logging systems (e.g. ELK stack, Grafana, Icinga2 or similar).
• The right candidate for this role is passionate about technology, collaborates with product owners and technical stakeholders, thrives under pressure, and is laser-focused on delivering exceptional results.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information about your EEO rights under the law, please click here. For Pay Transparency information, please click here.