Cloud Support Engineer/Sr Specialist

NTT DATA North America; Región Centro; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

NTT DATA North America is seeking a Cloud Support Engineer/Specialist in Guadalajara, Jalisco, MX. The ideal candidate will provide support for cloud infrastructure, improving stability, and troubleshooting production issues while collaborating globally.

This position demands a Bachelor's degree in IT and 3-5 years of relevant experience, with a strong foundation in AWS and Unix/Linux. Join a forward-thinking organization committed to innovation and technology advancement.

Formación

• 3-5 years of experience in a Cloud Support Engineer role.
• Strong understanding of AWS and cloud infrastructure.

Responsabilidades

• Perform Cloud Infrastructure Support activities.
• Manage incidents and troubleshoot production issues.
• Collaborate globally with teams and stakeholders.

Conocimientos

Cloud Support Engineer experience

AWS understanding

Unix/Linux proficiency

Scripting knowledge (Shell or Python)

Problem-solving skills

Good communication skills

Educación

Bachelor’s degree in Information Technology or related field

Herramientas

AWS services (IAM, Lambda, ECS, S3, etc.)

Configuration Management Tools

Descripción del empleo

Req ID: 375450

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Cloud Support Engineer/Specialist to join our team in Guadalajara, Jalisco (MX‑JAL), Mexico (MX).

JOB TITLES

Cloud Support Engineer/Specialist

Your Impact

Qualified candidate will provide unified production management support for the Cloud Infrastructure of the firm, using cutting‑edge systems and processes that form the core of our key business. They have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. They will also adopt various tools developed by Engineering team to automate failures using machine learning techniques, notify discrepancies in the health of production environment and help in the automation of health‑restoration, with a continuous focus on risk and cost.

The Technology Division

Our team of engineers builds solutions to the most complex problems. We develop cutting‑edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real‑time access to critical deal information and crunch billions of data points each day to inform firm‑wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

How You Will Fulfill Your Potential

You Will:

• Perform Cloud Infrastructure Support activities as part of the Firm’s Technical Infrastructure team.
• Improve Infrastructure stability and performance by analyzing patterns, recurring failures and/or issues, and advise and drive application owners on permanent fixes.
• Manage incidents by effectively troubleshooting issues, knowing what the risk involved in preforming actions in a production environment.
• Collaborate globally with in the team, application owners, senior stakeholders and end users.

You Are:

• Independent and comfortable in a fast pace and constantly changing environment.
• Analytical and have the ability to apply your skills and experience to create client‑oriented solutions.

Skills & Experience

Basic Qualifications (Required skills)

• Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field.
• 3-5 years of experience in Cloud Support Engineer role.
• Strong understanding of AWS, Cloud infrastructure, Unix/Linux‑based operating system, commands and utilities, as well as Configuration Management Tools.
• Experience of multiple AWS services: IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring & Audit.
• General troubleshooting and debugging of AWS based applications.
• Problem solving in a large enterprise Infrastructure support environment, including experience with observing patterns, analyzing root cause and suggesting ideas for resolution.
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with application development teams and senior stakeholders.
• Experience with Infrastructure as code (IaC).
• Understanding of one of the Scripting languages: Shell script or Python.

Preferred Qualifications (Nice To Have)

• Experience in the Financial Service Industry
• Any relevant certifications on AWS to demonstrate an interest and experience in this field.

Equal Opportunity & EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here.