L2 Java Application Support Specialist

Infosys; Monterrey; On-site; MXN 300,000 - 420,000; Full time

Job summary

Infosys is seeking an L2 Application Support Analyst in Monterrey to provide production support for Java-based applications, ensuring stability and timely incident resolution. The role requires strong troubleshooting, hands-on Java experience, and collaboration with cross-functional teams to maintain high service availability.

You will diagnose incidents, perform RCA, and contribute to continuous service improvements, with exposure to ITIL processes and deployment support activities in a

Qualifications

• 3+ years in Application Production Support or L2 Support.
• Hands-on with Java/J2EE applications, microservices and REST.
• Experience with incident, problem and change management processes.
• Proficient in analyzing logs, DB records and monitoring dashboards.
• Strong communication and stakeholder management.

Responsibilities

• Provide L2 production support for Java-based apps across prod and non-prod environments.
• Monitor availability, performance, interfaces and system alerts to ensure uptime.
• Diagnose incidents, assess impact, and resolve within SLA commitments.
• Record and manage incidents, requests, problems, and changes in ServiceNow.
• Perform RCA for recurring incidents and drive preventive actions.
• Collaborate with cross-functional teams to resolve issues and support deployments.
• Participate in on-call rotations and shift handovers as required.
• Create knowledge articles, runbooks and SOPs for operations.

Skills

Java/J2EE

Incident Management

Problem Management

Change Management

ServiceNow

Troubleshooting

REST APIs

SQL

Monitoring Dashboards

Education

Bachelor's Degree in Computer Science / IT / Engineering

Tools

ServiceNow

CI/CD tools

API Testing Tools

Job description

Infosys is seeking an L2 Application Support Analyst in Monterrey to provide production support for Java-based applications, ensuring stability and timely incident resolution. The role requires strong troubleshooting, hands-on Java experience, and collaboration with cross-functional teams to maintain high service availability.

You will diagnose incidents, perform RCA, and contribute to continuous service improvements, with exposure to ITIL processes and deployment support activities in a