Java L3 Production Support Engineer | Hybrid Work

Infosys; Monterrey; Hybrid; MXN 350,000 - 600,000; Full time

Job summary

Infosys seeks a Java production support analyst in Monterrey to interface with stakeholders and apply SDLC expertise. You will deliver high-quality code, support testing, and handle transition and warranty activities within a hybrid work model requiring in-office presence at least 60% of the workdays.

The role emphasizes Core Java/J2EE, RDBMS, log analysis, and shell scripting, with experience in production support and L3 activities.

Qualifications

• Bachelor’s degree or foreign equivalent required.
• At least 3 years of experience in Information Technology.
• Experience in application support, production support, and L3 support.

Responsibilities

• Implement bug and coding fixes.
• Work with team to analyze and resolve application issues.
• Identify defects and root causes by debugging or log analysis.
• Improve application stability by addressing recurring alerts and patterns.
• Identify automation opportunities and collaborate with engineering to implement them.

Skills

Core Java

J2EE

Unix commands

Shell scripting

Problem solving

Analytical skills

Communication skills (English)

Application logs analysis

SDLC understanding

Education

Bachelor’s degree or foreign equivalent

Tools

GIT

CI/CD Pipeline

Splunk

RDBMS (Oracle/Sybase/DB2/SQL Server/PostgreSQL)

Job description

Infosys seeks a Java production support analyst in Monterrey to interface with stakeholders and apply SDLC expertise. You will deliver high-quality code, support testing, and handle transition and warranty activities within a hybrid work model requiring in-office presence at least 60% of the workdays.

The role emphasizes Core Java/J2EE, RDBMS, log analysis, and shell scripting, with experience in production support and L3 activities.