Key Account Manager - Retail (Hybrid, Aguascalientes)

Cesehsa; Aguascalientes; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Base salary + bonus

Career growth

Job summary

Cesehsa is seeking a seasoned Key Account Manager to lead strategic client relationships in Aguascalientes. You will act as the primary contact for a portfolio of key accounts, driving revenue growth through upselling, cross-selling, and exceptional service delivery.

The role requires strong business acumen, negotiation and presentation skills, and the ability to work autonomously within a hybrid setup. Residence or commuting to Aguascalientes is required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in account management, sales, or business development, with a focus on key accounts.
• Proven track record of successfully managing and growing significant client accounts.
• Exceptional communication, negotiation, presentation, and interpersonal skills.
• Strong business acumen and strategic thinking capabilities.
• Proficiency in CRM software and sales analytics tools.
• Ability to work independently and collaboratively in a team environment.
• Must reside in or be able to commute to Aguascalientes, MX.

Responsibilities

• Manage and develop a portfolio of key client accounts to maximize revenue and profitability.
• Build and maintain strong, long-lasting relationships with key stakeholders within client organizations.
• Develop strategic account plans to identify growth opportunities and address client needs proactively.
• Conduct regular business reviews with clients to assess performance and identify areas for improvement.
• Negotiate contract renewals and expansions, ensuring mutual benefit.
• Collaborate with internal teams (e.g., sales, support, product) to ensure seamless service delivery and client success.
• Act as a client advocate, ensuring their needs are understood and met by the organization.
• Monitor client satisfaction and implement strategies to enhance retention.
• Analyze account performance and provide regular reports to management.

Skills

Negotiation

Communication

CRM Software

Sales Analytics

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM Systems

Job description

Cesehsa is seeking a seasoned Key Account Manager to lead strategic client relationships in Aguascalientes. You will act as the primary contact for a portfolio of key accounts, driving revenue growth through upselling, cross-selling, and exceptional service delivery.

The role requires strong business acumen, negotiation and presentation skills, and the ability to work autonomously within a hybrid setup. Residence or commuting to Aguascalientes is required.