Key Account Manager - Remote Enterprise Solutions

Placements24; Región Centro; Hybrid; MXN 1,675,000 - 2,233,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work environment

Health, dental, and vision insurance

Growth and career advancement

Generous paid time off

Job summary

Placements24 is seeking a seasoned Key Account Manager to join its fully remote sales team. You will manage a portfolio of high-value enterprise clients, drive product adoption, and identify opportunities for account growth.

The role requires strategic thinking, strong communication, and proven success in enterprise SaaS environments. You will collaborate with sales, customer success, product, and technical support teams to ensure a seamless client experience and proactively mitigate risks,

Qualifications

• 5+ years in key account management, enterprise sales, or customer success
• Experience with SaaS or technology sectors
• Proven track record growing large enterprise accounts
• Strong interpersonal, communication, and presentation skills
• Proven negotiation and problem-solving abilities
• Ability to work independently in a virtual team environment
• Experience working fully remote is a plus

Responsibilities

• Manage and nurture relationships with a portfolio of key enterprise accounts
• Develop and execute strategic account plans for retention and growth
• Serve as primary contact for clients and resolve issues promptly
• Identify opportunities for upselling and cross-selling within accounts
• Conduct regular business reviews to assess satisfaction and improvements
• Collaborate with internal teams to ensure seamless client experience
• Monitor account health and address churn indicators
• Stay ahead of industry trends to guide clients

Skills

Account management

SaaS

CRM (Salesforce)

Negotiation

Communication

Presentation

Independent work

Remote collaboration

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

Job description

About the Role

Our client, a rapidly expanding global leader in enterprise software solutions, is actively seeking a seasoned and results-oriented Key Account Manager to join their fully remote sales team. This critical role is designed for a professional who excels at building and maintaining strategic relationships with high-value enterprise clients. You will be responsible for managing a portfolio of key accounts, ensuring client satisfaction, driving adoption of our client's products, and identifying opportunities for account growth and expansion. The ideal candidate possesses a deep understanding of the enterprise software landscape, exceptional account management skills, and a proven ability to collaborate effectively with cross-functional teams in a remote setting. We are looking for an individual who is proactive, possesses outstanding communication and problem-solving abilities, and is dedicated to delivering exceptional value to our most important clients.

Key Responsibilities

• Manage and nurture relationships with a portfolio of assigned key enterprise accounts.
• Develop and execute strategic account plans to ensure client retention, satisfaction, and growth.
• Serve as the primary point of contact for clients, addressing their needs and resolving issues promptly and effectively.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Collaborate closely with internal teams (sales, customer success, product, technical support) to ensure a seamless client experience.
• Monitor account health and proactively address potential risks or churn indicators.
• Stay abreast of industry trends and competitive offerings to provide strategic guidance to clients.
• Achieve and exceed retention and expansion targets for your assigned accounts.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; equivalent experience considered.
• Minimum of 5 years of experience in key account management, enterprise sales, or customer success, preferably within the SaaS or technology sector.
• Proven track record of successfully managing and growing large enterprise accounts.
• Exceptional interpersonal, communication, and presentation skills.
• Strong negotiation and problem-solving capabilities.
• Demonstrated ability to work independently, manage time effectively, and collaborate in a virtual team environment.
• Proficiency in CRM systems (e.g., Salesforce) and account management tools.
• Strategic thinking and a proactive approach to client engagement.
• Experience working in a fully remote capacity is highly advantageous.

Benefits

• Competitive salary with performance-based incentives and bonuses.
• Fully remote work environment, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for professional growth, training, and career advancement.
• A dynamic and supportive company culture that fosters collaboration and innovation.
• Generous paid time off and company holidays.