Service Support Specialist Jr

Ericsson; Santiago de Querétaro; On-site; MXN 201,000 - 312,000; Full time

Job summary

Ericsson in Mexico offers an entry-level Service Support Specialist role focused on coordinating maintenance activities and dispatch/logistics. You will handle work orders from Operator Care Centers, resolve them, and communicate status to customers.

The role involves supporting service operations, field dispatch, and proactive customer service, with weekend shifts every four months. Ideal candidates are fresh graduates with good English, some service desk or customer service exposure, and

Qualifications

• Fresh graduates from University are welcomed and encouraged to apply.
• Good English communication skills are required.
• Ideally some Service Desk or Customer Service experience is preferred.
• Knowledge sharing and collaboration skills are important.
• Team work skills are essential in our fast-paced environment.
• Follow instructions & procedures to ensure consistent service delivery.
• Excel intermediate skills are expected.

Responsibilities

• Handle customer orders and Ericsson System Intakes.
• Follow Service Desk Processes to resolve requests.
• Coordinate Field Operations Dispatch Processes.
• Support Service Operations Activities and KPIs.
• Provide proactive customer services and status updates.

Skills

Fresh graduates

English skills

Service desk experience

Teamwork

Follow instructions

Excel intermediate

Collaboration

Education

Fresh graduates from University

Job description

Our Exciting Opportunity.Join us as a Service Support Specialist, a starter position to be responsible for the coordination of maintenance activities that requires Dispatch and Logistics Skills to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement performance levels. You will also be responsible for receiving work orders from the Operator's Customer Care Center or Customer NOCs resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer.

Join our Team

Our Exciting Opportunity

Join us as a Service Support Specialist, a starter position to be responsible for the coordination of maintenance activities that requires Dispatch and Logistics Skills to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement performance levels. You will also be responsible for receiving work orders from the Operator's Customer Care Center or Customer NOCs resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer.

You will

• Customer order handling Ericsson System Intakes.
• Service Desk Processes.
• Field Operations Dispatch Processes.
• Service Operations Activities.
• Proactive Customer services.

You will bring

• Fresh graduates from University with interest in support.
• Good English communication skills.
• Ideally to have Service Desk or Customer Service experience.
• Knowledge sharing and collaboration skills.
• Team work skills.
• Follow instructions & procedures.
• Excel Intermediate skills.

Able to turn shifts every 4 months and work on weekends.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

Mexico (MX) || Queretaro