Junior Sales Support

SoftwareOne; Ciudad de México; On-site; MXN 201,000 - 312,000; Full time

Job summary

SoftwareOne in Ciudad de Mexico is seeking a Junior Sales Support to join our delivery team. You will process customer orders from intake to delivery and support post-sales activities across the order lifecycle, working closely with customers and internal teams to ensure accurate, timely completion and a seamless customer experience.

As a recent university graduate, you will collaborate cross-functionally, monitor pending transactions, escalate delays when needed, and help provide timely updates

Qualifications

• Recent graduate eager to start a career in a global technology company.
• Strong interest in processing orders and post-sales support.

Responsibilities

• Process customer orders from intake to delivery.
• Collaborate with customers and internal teams to resolve issues.
• Maintain high quality, accuracy, compliance, and timeliness of all activities.
• Monitor pending transactions, manage approvals, and escalate risks or delays when necessary.
• Provide updates and resolve after-sales inquiries with the customer.

Skills

Customer service

Order processing

Cross-functional collaboration

Education

Bachelor degree or equivalent

Job description

Junior Sales Support

SoftwareOne

Scope: Full-time | Software & Cloud Delivery | Location: Ciudad de Mexico

• Do you enjoy working with customers while ensuring every order is processed accurately and on time?
• Are you a recent University graduate and would like to build a career in a global technology company supporting customers across NORAM, LATAM, and other international markets?

As an Junior Sales Support, you will play a key role in processing customer orders and supporting post-sales activities throughout the order lifecycle. You will collaborate closely with customers and internal teams to ensure orders are completed accurately, issues are resolved efficiently, and customers receive an exceptional experience after the sale.

What you will do:

• Process customer orders accurately and efficiently from order intake through delivery.
• Collaborate with customers and cross-functional teams to gather information, resolve issues, and ensure smooth order execution.
• Maintain high quality standards, ensuring accuracy, compliance, and timely completion of all activities.
• Monitor pending transactions, manage approvals, and elevate risks or delays when necessary.
• Deliver an exceptional customer experience by managing after-sales inquiries, resolving post-sales issues, and providing timely updates through resolution.