Billing & Cash Applications Team Lead (NORAM)

SoftwareOne; Ciudad de México; Hybrid; MXN 900,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid work model

Health & well-being programs

Career development opportunities

Performance-based incentives

Job summary

SoftwareOne is seeking a hands-on Billing & Cash Applications Team Lead for NORAM, based in Mexico City with a hybrid work model. You will lead a team responsible for invoicing, cash application, and Order-to-Cash activities across the NORAM region, ensuring accuracy, compliance, and continuous improvement.

You will partner with Finance, Collections, Sales Operations, and Customer Success to deliver exceptional customer and business outcomes, while coaching, developing the team, and driving

Qualifications

• Proven experience leading teams within Billing, Cash Applications and Order-to-Cash NORAM operations.
• Strong knowledge of invoicing, cash application, credit/rebill processes, and month-end support.
• Experience supporting the NORAM region is required.

Responsibilities

• Lead and develop a team of Billing and Cash Applications professionals based in Mexico.
• Oversee billing, cash application, credit/rebill, and related Order-to-Cash activities.
• Ensure operational accuracy, compliance, and timely issue resolution.
• Drive process improvements and identify opportunities to increase efficiency and effectiveness.
• Partner with cross-functional stakeholders to support business objectives and customer satisfaction.

Skills

Team leadership

Billing & Cash Applications

Order-to-Cash

Invoicing

Stakeholder management

English (Advanced)

Tools

Navision

Dynamics

ServiceNow

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Billing & Cash Applications Team Lead (NORAM)

Scope: Full Time | Location: Mexico City | Hybrid Model

Are you a hands‑on leader with expertise in Billing, Cash Applications, and Order-to-Cash operations supporting the NORAM region?

• Do you enjoy developing teams while driving process excellence across a fast‑paced finance environment?

As the Billing & Cash Applications Team Lead, you will lead a team of professionals supporting critical Order-to-Cash processes across the NORAM region. You will combine people leadership with operational expertise, ensuring accurate billing, cash application activities, process compliance, and continuous improvement.

This role works closely with Finance, Collections, Sales Operations, Customer Success, and business leaders to deliver an exceptional customer and business experience.

Key Responsibilities

• Lead and develop a team of Billing and Cash Applications professionals based in Mexico.
• Oversee billing, cash application, credit/rebill, and related Order-to-Cash activities.
• Ensure operational accuracy, compliance, and timely issue resolution.
• Drive process improvements and identify opportunities to increase efficiency and effectiveness.
• Partner with cross‑functional stakeholders to support business objectives and customer satisfaction.

What we need to see from you

• Proven experience leading teams within Billing, Cash Applications, and Order-to-Cash NORAM operations.
• Strong understanding of invoicing, cash application, credit/rebill processes, and month‑end support activities.
• Experience supporting the NORAM region is a must.
• Advanced-Bilingual English required.
• Proven leadership, coaching, stakeholder management, and collaboration skills.
• Experience with Navision, Dynamics, ServiceNow, or similar ERP/business systems is required.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well‑being truly matter. These key benefits reflect what sets us apart:

• Comprehensive health and well‑being programs.

• Continuous learning and career development.

• Performance-based incentives.

• Flexible and hybrid work models.

Job Function

Finance

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision‑making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.