Junior Recruitment Systems & Admin Specialist

AMS; Monterrey; Presencial; MXN 223.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Bold & authentic culture

ERGs

Volunteer day

Pay transparency

Descripción de la vacante

AMS is seeking a junior, customer-focused Managed Services Associate to support Amazon DSP recruitment activities using Smart Recruiters in Monterrey. You will handle administrative tasks, basic system support, and case management while engaging with DSPs and internal stakeholders.

The role emphasizes learning new technology, clear communication, and diligent data handling, with opportunities to grow in recruitment operations and integrations.

Formación

• Experience in customer service, administration, recruitment, HR, operations, or technology support.
• Strong communication and interpersonal skills.
• Confidence working directly with customers and internal stakeholders.
• Ability to learn and navigate new technology platforms quickly.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple tasks and priorities within agreed deadlines.
• Basic troubleshooting and problem-solving skills.
• Ability to explain processes and system functionality clearly to non-technical users.
• Ability to work independently while knowing when to seek support or elevate an issue.
• Strong written and verbal communication skills.
• A collaborative and customer-focused approach.

Responsabilidades

• Provide day-to-day administrative and system support to DSPs using Smart Recruiters.
• Support DSP onboarding by providing basic platform guidance, walkthroughs, and training.
• Respond to customer questions through cases, emails, meetings, and check-in calls.
• Support activities such as job creation and job postings, interview scheduling, interview templates, candidate communications, candidate tracking and updates, screening questions, offer templates, user access and permissions, onboarding activities.
• Support basic configuration and updates within Smart Recruiters, following established processes and guidelines.
• Assist with related recruitment technology and integrations, including tools such as Docusign, Indeed, Smart Message/SMS, and calendar integrations.
• Process requests to add or deactivate users and maintain site/station information in line with authorization procedures.
• Investigate basic system or process questions using available documentation, knowledge resources, and previous cases.
• Escalate technical or complex issues to the appropriate internal team or SmartRecruiters Technical Support when required.
• Create and maintain support cases, ensuring actions, updates, and resolutions are accurately documented.
• Maintain accurate applicant tracking system data and ensure data integrity.
• Support recruitment administration activities, including pre-employment screening and reference check processes where applicable.
• Keep recruiters, hiring managers, vendors, and other stakeholders informed of relevant updates and processes.

Conocimientos

Customer service

Administration

Recruitment

HR

Operations

Tech support

Descripción del empleo

AMS is seeking a junior, customer-focused Managed Services Associate to support Amazon DSP recruitment activities using Smart Recruiters in Monterrey. You will handle administrative tasks, basic system support, and case management while engaging with DSPs and internal stakeholders.

The role emphasizes learning new technology, clear communication, and diligent data handling, with opportunities to grow in recruitment operations and integrations.