Recruitment Administrator

AMS; Monterrey; On-site; MXN 223,000 - 246,000; Full time

Benefits offered by this job

Growth opportunities

Bold & authentic culture

ERGs

Volunteer day

Pay transparency

Job summary

AMS is seeking a junior, customer-focused Managed Services Associate to support Amazon DSP recruitment activities using Smart Recruiters in Monterrey. You will handle administrative tasks, basic system support, and case management while engaging with DSPs and internal stakeholders.

The role emphasizes learning new technology, clear communication, and diligent data handling, with opportunities to grow in recruitment operations and integrations.

Qualifications

• Experience in customer service, administration, recruitment, HR, operations, or technology support.
• Strong communication and interpersonal skills.
• Confidence working directly with customers and internal stakeholders.
• Ability to learn and navigate new technology platforms quickly.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple tasks and priorities within agreed deadlines.
• Basic troubleshooting and problem-solving skills.
• Ability to explain processes and system functionality clearly to non-technical users.
• Ability to work independently while knowing when to seek support or elevate an issue.
• Strong written and verbal communication skills.
• A collaborative and customer-focused approach.

Responsibilities

• Provide day-to-day administrative and system support to DSPs using Smart Recruiters.
• Support DSP onboarding by providing basic platform guidance, walkthroughs, and training.
• Respond to customer questions through cases, emails, meetings, and check-in calls.
• Support activities such as job creation and job postings, interview scheduling, interview templates, candidate communications, candidate tracking and updates, screening questions, offer templates, user access and permissions, onboarding activities.
• Support basic configuration and updates within Smart Recruiters, following established processes and guidelines.
• Assist with related recruitment technology and integrations, including tools such as Docusign, Indeed, Smart Message/SMS, and calendar integrations.
• Process requests to add or deactivate users and maintain site/station information in line with authorization procedures.
• Investigate basic system or process questions using available documentation, knowledge resources, and previous cases.
• Escalate technical or complex issues to the appropriate internal team or SmartRecruiters Technical Support when required.
• Create and maintain support cases, ensuring actions, updates, and resolutions are accurately documented.
• Maintain accurate applicant tracking system data and ensure data integrity.
• Support recruitment administration activities, including pre-employment screening and reference check processes where applicable.
• Keep recruiters, hiring managers, vendors, and other stakeholders informed of relevant updates and processes.

Skills

Customer service

Administration

Recruitment

HR

Operations

Tech support

Job description

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year.

Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

https://www.weareams.com/

The Role

The Managed Services Associate provides day-to-day administrative and operational support to Amazon Delivery Service Partners (DSPs) using Smart Recruiters, supporting the smooth running of their recruitment activities.

This is a junior, customer-focused role that combines recruitment administration, system support, case management, customer service, and basic troubleshooting. This role acts as a key point of contact for DSPs, helping users navigate Smart Recruiters, resolve questions, complete administrative requests, and follow established recruitment processes.

The ideal candidate is organized, detail-oriented, comfortable learning new technology, and confident communicating with customers and internal stakeholders.

Key Accountabilities

• Provide day-to-day administrative and system support to DSPs using Smart Recruiters.
• Support DSP onboarding by providing basic platform guidance, walkthroughs, and training.
• Respond to customer questions through cases, emails, meetings, and check-in calls.
• Support activities such as job creation and job postings, interview scheduling, interview templates, candidate communications, candidate tracking and updates, screening questions, offer templates, user access and permissions, onboarding activities.
• Support basic configuration and updates within Smart Recruiters, following established processes and guidelines.
• Assist with related recruitment technology and integrations, including tools such as Docusign, Indeed, Smart Message/SMS, and calendar integrations.
• Process requests to add or deactivate users and maintain site/station information in line with authorization procedures.
• Investigate basic system or process questions using available documentation, knowledge resources, and previous cases.
• Escalate technical or complex issues to the appropriate internal team or SmartRecruiters Technical Support when required.
• Create and maintain support cases, ensuring actions, updates, and resolutions are accurately documented.
• Maintain accurate applicant tracking system data and ensure data integrity.
• Support recruitment administration activities, including pre-employment screening and reference check processes where applicable.
• Keep recruiters, hiring managers, vendors, and other stakeholders informed of relevant updates and processes.

Skills & Requirements

• Experience in customer service, administration, recruitment, HR, operations, or technology support.
• Strong communication and interpersonal skills.
• Confidence working directly with customers and internal stakeholders.
• Ability to learn and navigate new technology platforms quickly.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple tasks and priorities within agreed deadlines.
• Basic troubleshooting and problem-solving skills.
• Ability to explain processes and system functionality clearly to non-technical users.
• Ability to work independently while knowing when to seek support or elevate an issue.
• Strong written and verbal communication skills.
• A collaborative and customer-focused approach.

Why AMS?

At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
• We are committed to pay transparency and fairness. For this role, the initial expected remuneration is $MXN 20,000 - $MXN 22,000 plus applicable benefits.

Benefits:

• Competitive benefits package including company-paid medical, dental, vision, and life insurance;
• vacation and paid holidays;
• meal vouchers;
• commuter benefits;
• savings fund with employer match;
• annual profit sharing;
• Christmas bonus (Aguinaldo);
• parental leave;
• and semi-monthly pay.

Our statement

We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.