Junior Quality Improvement Analyst — Cross-Functional Impact

Plata Card; Ciudad de México; Presencial; MXN 250.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Flexible work from office

Healthcare coverage

Education budget

Wellness budget

Vacation policy: 20 days

Descripción de la vacante

Plata Card is seeking a Business Analyst to join the Quality Control team in Mexico City. You will own the quality improvement loop end-to-end: analyze findings, identify root causes, coordinate stakeholders, and ensure issues are resolved rather than merely reported.

You will work with operations, product, analytics, and training teams to drive process improvements, monitor dashboards, and build a prioritized backlog of quality issues. Relocation support is provided.

Formación

• 1–2 years of experience in a similar analytical, business, or process role.
• Confident with numbers and metrics, with sharp logic and structured problem-solving.
• Willingness to relocate to Mexico City and work with cross-functional teams.

Responsabilidades

• Own the quality-improvement loop end-to-end: analyze findings, identify root causes, coordinate stakeholders and ensure issues are resolved.
• Monitor quality dashboards and metrics to spot anomalies, gaps, and recurring issues across teams.
• Dig into root causes across operations, product, knowledge base, and technical setup to prevent recurrence.
• Coordinate fixes across teams: assign tasks, set timelines, and follow through until closure.
• Build and prioritize a backlog of quality issues and plan resolutions quarterly.
• Partner with L&D/training to roll out fixes in operations.

Conocimientos

Analytical

Metrics-driven

Problem-solving

Communication

Descripción del empleo

Plata Card is seeking a Business Analyst to join the Quality Control team in Mexico City. You will own the quality improvement loop end-to-end: analyze findings, identify root causes, coordinate stakeholders, and ensure issues are resolved rather than merely reported.

You will work with operations, product, analytics, and training teams to drive process improvements, monitor dashboards, and build a prioritized backlog of quality issues. Relocation support is provided.