Junior OTC Collections Analyst — Cash Flow Champion

Aptiv; Ciudad Juárez; On-site; MXN 180,000 - 360,000; Full time

Benefits offered by this job

Savings Fund

Pension Plan

Christmas Bonus

Attendance Bonus

Vacation

Premium Medical Expenses

Life Insurance

Social security (IMSS, INFONAVIT)

Recognition for innovation and-excel-l

Community involvement

Job summary

Aptiv is seeking an OTC Analyst to support collections for our North American customer portfolio. You will work with customers and internal teams to resolve discrepancies, manage overdue payments, and prepare essential financial reports.

This role emphasizes process improvement, accuracy, and collaboration across functions in a dynamic, global environment. Ideal candidates have 1–2+ years in OTC, solid SAP and MS Office skills, and strong English communication.

Qualifications

• 1–2+ years of experience in OTC (Order-to-Cash) processes.
• Proficient knowledge of SAP.
• Excellent command of English (written and spoken).
• Strong MS Office skills including Excel, Word, PowerPoint and SharePoint.
• Effective customer relationship and business partnering skills.
• Strong organizational skills and attention to detail.
• Strong analytical skills and problem-solving ability.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Manage collection activities for a portfolio of North American customers.
• Resolve customer financial inquiries and account-related issues.
• Manage overdue payments through Collections Workflow systems.
• Communicate with customers via phone, email, and other channels.
• Receive, investigate, and resolve discrepancies related to invoices and accounts.
• Prepare and distribute dunning letters and customer statements.
• Assist with matching payments received and processing adjustments.
• Plan, organize, and effectively manage the assigned account portfolio.
• Prepare reports on past due balances, forecasts, and other analyses.
• Support audits and ensure compliance with policies and GAAP.

Skills

OTC processes

SAP knowledge

MS Office suite

English language

Analytical skills

Communication skills

Organizational skills

Customer relationship

Tools

SAP

MS Office

SharePoint

Excel

PowerPoint

Word

Job description

Aptiv is seeking an OTC Analyst to support collections for our North American customer portfolio. You will work with customers and internal teams to resolve discrepancies, manage overdue payments, and prepare essential financial reports.

This role emphasizes process improvement, accuracy, and collaboration across functions in a dynamic, global environment. Ideal candidates have 1–2+ years in OTC, solid SAP and MS Office skills, and strong English communication.