Junior Healthcare IT Application Analyst - Growth

Nordic Healthcare Group (NHG); México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

The Junior Application Support Analyst provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent graduates in Information Technology, Engineering, Healthcare Informatics, or Computer Sciences who want a career in healthcare IT.

You will respond to support requests, manage documentation, and learn the healthcare industry.

Formación

• 0-2 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively in a team-oriented environment.

Responsabilidades

• Respond to application support requests and incidents within defined SLAs.
• Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
• Establish and maintain relationships with software vendors to ensure high-level support.
• Assist in planning and executing application upgrades and security patches.
• Participate in analyst-led projects and learn basic project management tasks.
• Learn clinically integrated hospital and physician office workflows (both clinical and business).
• Comply with all written team policies and procedures.
• Learn and leverage existing details of application documentation to provide effective and informed application support.
• Understand the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Advance application knowledge and understanding from mentor/lead during first 12 months.

Conocimientos

Analytical thinking

Problem solving

Communication skills

Team collaboration

Educación

Bachelor’s degree in Information Technology, Engineering, Healthcare Informatics, or Computer Sciences

Descripción del empleo

The Junior Application Support Analyst provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent graduates in Information Technology, Engineering, Healthcare Informatics, or Computer Sciences who want a career in healthcare IT.

You will respond to support requests, manage documentation, and learn the healthcare industry.