24/7 Healthcare IT Support Specialist – Clinical Apps

NTT DATA, Inc.; Región Centro; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Descripción de la vacante

NTT DATA Services in Mexico seeks an Agent for the Provider Clinical Service Desk to handle inbound healthcare calls for clinical applications like Epic, Cerner, McKesson and Meditech.

The role requires 4+ years in service desk, 1 year of technical troubleshooting, and a high school diploma. Flexibility for night/weekend shifts and holidays; training provided; strong communication and typing skills valued.

Formación

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

Responsabilidades

• Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson and Meditech.
• Track and document comments, close or escalate incident tickets in a timely manner.
• Drive resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for 8 to 10 hours with breaks.
• Ensure a quiet, private workspace with high speed internet.
• Travel up to 10% of the time if required.
• Lift up to 25 lbs when needed for equipment setup.
• Have a working cell phone for manager communication and Two-Factor Authentication.

Conocimientos

Call center experience

Excellent communication

Interpersonal skills

Typing skills

English language skills

Active listening

Educación

High School Diploma

Descripción del empleo

NTT DATA Services in Mexico seeks an Agent for the Provider Clinical Service Desk to handle inbound healthcare calls for clinical applications like Epic, Cerner, McKesson and Meditech.

The role requires 4+ years in service desk, 1 year of technical troubleshooting, and a high school diploma. Flexibility for night/weekend shifts and holidays; training provided; strong communication and typing skills valued.