Healthcare IT Analyst I: Frontline Support & Growth

Healthtech Inc; México; A distancia; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Nordic Global is seeking an Application Analyst I in Mexico to provide frontline support for clinical and business applications within the Managed Services division. The role is ideal for those new to healthcare IT with certifications or preliminary experience.

You will respond to support requests, maintain documentation, collaborate with vendors, and grow your knowledge of the full application lifecycle, including upgrades and archiving, over the first 12 months.

Formación

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field.
• 3+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively in a team-oriented environment.

Responsabilidades

• Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication.
• Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
• Establish and maintain relationships with software vendors to ensure high-level support.
• Assist in planning and executing application upgrades and security patches.
• Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes.
• Learn clinically integrated hospital and physician office workflows (both clinical and business).
• Comply with all written team policies and procedures.
• Learn and leverage existing details of application documentation to provide effective and informed application support.

Conocimientos

Analytical thinking

Customer service

Team collaboration

Educación

Bachelor's degree in Information Technology/Engineering/Healthcare Informatics/Computer Sciences

Descripción del empleo

Nordic Global is seeking an Application Analyst I in Mexico to provide frontline support for clinical and business applications within the Managed Services division. The role is ideal for those new to healthcare IT with certifications or preliminary experience.

You will respond to support requests, maintain documentation, collaborate with vendors, and grow your knowledge of the full application lifecycle, including upgrades and archiving, over the first 12 months.