Junior Digital Adoption & Learning Consultant

ERM; Chihuahua; On-site; MXN 420,000 - 650,000; Full time

Job summary

ERM is seeking an Associate Consultant to help organizations adopt new technologies and learning practices. You’ll work at the intersection of digital adoption, learning, change management, and user experience, collaborating with experienced professionals to design practical solutions that drive adoption and measurable business outcomes.

You will analyze user workflows, develop learning content, and support change initiatives to bridge technology and people.

Qualifications

• Bachelor's degree or equivalent professional experience in Organizational Development, Learning & Development, Change Management, Business, Communications, Human Resources, Technology, or related discipline.
• Strong written and verbal communication skills with the ability to simplify complex concepts for diverse audiences.
• Interest in digital transformation, technology adoption, learning, organizational change, or user experience.

Responsibilities

• Deliver high-quality consulting work that meets expectations for accuracy, completeness, and timeliness.
• Support the design and implementation of digital adoption, change management, and learning solutions.
• Analyze business processes, user journeys, workflows, and stakeholder needs to identify adoption challenges and opportunities.
• Develop digital learning content, in-application guidance, communications, job aids, and other performance support materials.
• Support stakeholder engagement initiatives that encourage adoption, readiness, and behavioral change.

Skills

Communication skills

Digital transformation interest

Stakeholder engagement

Analytical thinking

Organizational skills

MS Office suite

Team collaboration

Curiosity about AI

Education

Bachelor's degree or equivalent

Tools

MS Office suite

Job description

ERM is seeking an Associate Consultant to help organizations adopt new technologies and learning practices. You’ll work at the intersection of digital adoption, learning, change management, and user experience, collaborating with experienced professionals to design practical solutions that drive adoption and measurable business outcomes.

You will analyze user workflows, develop learning content, and support change initiatives to bridge technology and people.