Junior CX Architect — AI, Automation & Customer Experience

Klar S.A de C.V.; Ciudad de México; Híbrido; MXN 300.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Stock options

Paid vacation

Maternity/paternity leave

Vacation premium

Christmas bonus

Food vouchers

Medical Insurance

Computer device

Wellhub

Coaching & therapy

Central office in Mexico City

Descripción de la vacante

Klar seeks a Junior CX BA to evolve and scale our Customer Experience operations in a Mexico City office with a hybrid model. You will own initiatives end-to-end, using data, automation, and AI to improve onboarding and chargebacks processes.

You will lead CX projects, design AI-powered workflows, analyze KPIs, and collaborate across Product, Operations, Data & AI to drive scalable improvements.

Formación

• Bachelor’s degree in engineering or analytical field.
• Experience with Excel and SQL/Python for data-driven decisions.
• Advanced English; strong communication and collaboration across teams.

Responsabilidades

• Lead complex CX projects from problem identification to measurable results.
• Design, test, and implement automated workflows and AI-powered solutions.
• Analyze KPIs, customer behavior, and trends to identify opportunities and impact.
• Map and optimize CX processes end-to-end for scalability.
• Own and improve knowledge used by AI and support agents.
• Resolve complex cases and drive root-cause analysis for improvements.
• Collaborate with Product, Operations, Data & AI, and stakeholders.

Conocimientos

Excel

SQL

Python

AI & Automation

Data analysis

Process design

Project management

Communication

Team collaboration

English proficiency

Educación

Bachelor’s in Engineering or analytical field

Descripción del empleo

Klar seeks a Junior CX BA to evolve and scale our Customer Experience operations in a Mexico City office with a hybrid model. You will own initiatives end-to-end, using data, automation, and AI to improve onboarding and chargebacks processes.

You will lead CX projects, design AI-powered workflows, analyze KPIs, and collaborate across Product, Operations, Data & AI to drive scalable improvements.