Junior Customer Success & Insights Specialist

Nabla; Ciudad de México; Presencial; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Descripción de la vacante

NIQ is seeking a Customer Success Insights Junior in Mexico City to support client communications, perform coverage analyses, and explain NielsenIQ methodologies. The role involves data interpretation, training clients, and promoting technology adoption within customer accounts.

The successful candidate will join a growing team focused on delivering accurate insights and proactive client support across NIQ’s market research capabilities.

Formación

• Degree in studies such as Marketing, Engineering, Actuary or related.
• Desirable experience in market research, Retailers or Manufacturers of mass consumption, can be internships.
• Necessary skills: analysis and numerical ease, effective communication, creativity, organization and prioritization, taste for customer relations.

Responsabilidades

• Continuous communication with the client for application of changes.
• Coverage analysis, interpretation of results, presentation with client and follow-up to actions triggered by said analysis.
• Client inquiries management: filtering, registration, monitoring, review, communication.
• Client order management for feasibilities: filtering, registration, monitoring, review, communication.
• Provide training to clients on NielsenIQ methodologies and variable calculation.
• Promotion of the use of technology.

Conocimientos

Information analysis

Problem solving

Communication

Prioritization

Educación

Degree in Marketing, Engineering, Actuary or related

Descripción del empleo

NIQ is seeking a Customer Success Insights Junior in Mexico City to support client communications, perform coverage analyses, and explain NielsenIQ methodologies. The role involves data interpretation, training clients, and promoting technology adoption within customer accounts.

The successful candidate will join a growing team focused on delivering accurate insights and proactive client support across NIQ’s market research capabilities.