Brand Insights & Customer Success Analyst

NielsenIQ; Estado de México; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

NielsenIQ is seeking a Customer Success Insights Coordinator to support and grow a branded customer base on our digital shelf platform. You will be the primary contact for a growing portfolio of CPG brands, helping them unlock value from data and apply insights to commercial decisions.

You will coordinate with subject matter experts, share best practices, manage expectations, and drive high satisfaction. This role requires fluent English, cross‑functional collaboration, and a proactive,

Formación

• Fluent English required for global communication.
• Bachelor's degree in related fields.
• Proven experience in customer success, account management, or customer marketing, preferably in the CPG or eCommerce space.
• Strong understanding of digital shelf analytics and eCommerce data.
• Self-driven and proactive mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.
• Multicultural team experience with LATAM exposure.
• Experience educating clients in markets with evolving digital literacy.
• SaaS or B2B platform background; e-commerce, last-mile logistics, or marketplace experience; Mercado Libre knowledge.

Responsabilidades

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining credibility and trust.
• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
• Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies.
• Use strong communication, influence, and collaboration skills to solve problems and drive customer success.

Conocimientos

Fluent English

Excellent communication

Interpersonal skills

Strategic thinking

Customer-first mindset

Educación

Bachelor's degree in related field

Herramientas

Excel

PowerPoint

Thinkcell

Descripción del empleo

NielsenIQ is seeking a Customer Success Insights Coordinator to support and grow a branded customer base on our digital shelf platform. You will be the primary contact for a growing portfolio of CPG brands, helping them unlock value from data and apply insights to commercial decisions.

You will coordinate with subject matter experts, share best practices, manage expectations, and drive high satisfaction. This role requires fluent English, cross‑functional collaboration, and a proactive,