Junior Cloud Support Engineer - Mty

John Deere; Ecatepec de Morelos; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

John Deere in Nuevo Leon is seeking a data & cloud platform support analyst to triage and follow up customer issues, update documentation, and collaborate with engineering to improve reliability. Candidates should understand web applications and backend services, be eager to learn new tools, and demonstrate strong problem-solving skills with the ability to work independently and communicate clearly.

Experience with AI agents, automation, and familiarity with Jira, AWS or Databricks is a plus for

Formación

• Basic understanding of how web applications and backend services work.
• Willingness to learn new tools, languages and frameworks as needed.
• Strong problem-solving skills; ability to work independently and ask for help when stuck.

Responsabilidades

• Support Case Triage & Follow-up within the Data & Cloud Platform Team, ensuring customer issues are fully resolved.
• Updating customer-facing documentation as gaps are identified through support work.
• Improving processes through automation and AI Agents; partner with engineering to improve product reliability and build internal tools.

Conocimientos

Web apps basics

Backend services

Problem solving

Educación

Bachelor's Degree in Engineering/CS

Herramientas

JIRA

Descripción del empleo

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our more than 185 - year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: Nuevo Leon

John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 185 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.

Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process.

• Support Case Triage & Follow-up within the Data & Cloud Platform Team, ensuring customer issues are fully resolved. Communicate clearly with customers throughout the support lifecycle, as well as elevate complex issues to the appropriate teams when needed.
• Updating customer-facing documentation as gaps are identified through support work.
• Improving processes through automation and AI Agents. Partner with engineering teams to improve product reliability, reduce recurring issues and close feedback loops faster. Identify opportunities to build internal tools that make the support and the engineering teams more effective.

What Skills You Need

• Basic understanding of how web applications and backend services work
• Willingness to learn new tools, languages and frameworks as needed.
• Strong problem-solving skills Ability to work independently and ask for help when stuck

What Makes You Stand Out

• Experience with AI agents and harnessing, with exposure to building agent frameworks, plugins or skills
• Experience building small integrations, scripts or automations
• Familiarity with support tooling (e.g. JIRA)
• Prior experience in customer-facing support
• Familiarity with AWS/Databricks

Education

• Bachelors Degree in Engineering, Computer Science, Informatics or equivalent

This position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.

Candidates must have the necessary work permits to work in the country.