Jefe de Mantenimiento y Cuentas Clave

KONE; Luis Donaldo Colosio; On-site; MXN 500,000 - 700,000; Full time

Job summary

KONE in Mexico is seeking a Service Operations Manager to lead field technicians and ensure service contracts are fulfilled with quality and safety standards.

You will drive customer satisfaction through proactive engagement, coordinate delivery and repair sales, and manage daily KPI reviews with the Service Operations Manager.

This role emphasizes team coaching, capacity planning, and close collaboration with sales and maintenance teams to deliver reliable, safe service.

Responsibilities

• Establishes and maintains good relationships with customers; proactive engagement across the service area.
• Ensures service commitments are met and that customer promises are kept with the team.
• Promotes safety and quality through field presence, audits and culture.
• Develops technicians through coaching; plans staffing and capacity.
• Manages repair sales funnel and leads, supports back-office opportunities.

Job description

KONE in Mexico is seeking a Service Operations Manager to lead field technicians and ensure service contracts are fulfilled with quality and safety standards.

You will drive customer satisfaction through proactive engagement, coordinate delivery and repair sales, and manage daily KPI reviews with the Service Operations Manager.

This role emphasizes team coaching, capacity planning, and close collaboration with sales and maintenance teams to deliver reliable, safe service.