Líder de Mantenimiento - Cuentas Clave

Kone México; Cancún; On-site; MXN 1,000,000 - 1,500,000; Full time

Job summary

KONE México is seeking a Service Operations Manager to lead customer relationship efforts and drive field service performance across the Cancún area. The role focuses on delivering high-quality service, ensuring safety, and meeting contractual commitments with the KONE team.

The position requires strong leadership of technicians, proactive communication with customers, and a track record of improving service delivery metrics in a dynamic field environment.

Qualifications

• Experience in service operations management and KPI tracking.
• Proven ability to lead cross-functional teams in field service.
• Strong focus on safety, quality and customer satisfaction.

Responsibilities

• Establishes and maintains strong relationships with customers in the area.
• Ensures service commitments are met and customer promises are kept.
• Leads technicians and coordinates field operations to meet service targets.

Skills

Customer relationship

People leadership

Service operations

Field audits

KONE processes

Tools

CRM system

MS Office

Job description

KONE México is seeking a Service Operations Manager to lead customer relationship efforts and drive field service performance across the Cancún area. The role focuses on delivering high-quality service, ensuring safety, and meeting contractual commitments with the KONE team.

The position requires strong leadership of technicians, proactive communication with customers, and a track record of improving service delivery metrics in a dynamic field environment.