Jefe De Cajas

Operadora De Hospitales Angeles Sa De Cv; Xico; Presencial; MXN 947.000 - 1.066.000; Jornada completa

Descripción de la vacante

US Tech Solutions is seeking a Regional HR Partner to serve as a trusted HR advisor for people leaders and employees across assigned Americas countries. The role includes providing hands-on guidance, employee relations support, and day-to-day HR operations, with primary case management in ServiceNow.

The ideal candidate will have 5+ years in HR Generalist/HRBP roles, bilingual English/Spanish, and experience across multiple Americas markets.

Formación

• 5+ years in HR Generalist, HRBP, Regional HR or similar
• Experience providing HR advisory and coaching to managers
• Experience with Employee Relations, performance mgmt, PIPs, investigations, terminations
• Experience with workforce actions, organizational changes, restructurings, or transitions
• Experience across multiple Americas countries/markets
• Familiarity with local labor laws, unions, or employee representation
• Experience partnering with Legal, Payroll, Benefits, and HR COEs
• Experience with ServiceNow or similar case-management
• Fluency in English and Spanish (written and verbal)

Responsabilidades

• Advise and coach leaders on employee relations, performance management, PIPs, corrective actions, documentation, and terminations
• Guide managers through terminations and workforce actions with compliant documentation
• Provide first-line HR guidance on country-specific matters
• Support leave administration, LOA, accommodations, remote-work exceptions, policy requests
• Route policy exception requests and escalate when needed
• Support workforce action execution and follow-up documentation
• Partner with HRBPs on organizational change and regional initiatives
• Support global mobility and cross-border relocations
• Serve as HR contact for regulatory, labor, compliance matters
• Coordinate payroll and benefits escalations
• Review benefits KPIs and communication with vendors
• Manage HR cases in ServiceNow and maintain SLA adherence

Conocimientos

Employee Relations

HRBP

Performance mgmt

PIPs

Workday/HRIS

Educación

Bachelor's degree in HR/Business

HR certification (preferred)

Herramientas

ServiceNow

Workday

HRIS

Descripción del empleo

US Tech Solutions provided pay range

This range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $45.00/hr

Duration: 04 Months
Job Description:

Regional HR Partner to serve as a trusted, on-the-ground HR advisor for people leaders and employees across assigned Americas countries. This role is responsible for providing hands‑on HR guidance, employee relations support, workforce action execution, country‑specific compliance expertise, and day-to-day HR operations.

The Regional HR Partner will support Director-and-below populations, partnering closely with Functional HRBPs, People Relations, Legal, Payroll, Benefits, HR Centers of Excellence (COEs), Global Mobility, and other HR stakeholders. The role requires strong judgment to determine when to independently resolve matters, when to consult with HR partners, and when to elevate sensitive or legally complex issues.

The position will also own HR case management through ServiceNow, ensuring cases are accurately triaged, resolved within SLA requirements, appropriately escalated, and fully documented.

Responsibilities:

• Advise and coach Directors-and-below managers on employee relations, performance management, PIPs, corrective actions, documentation, and terminations.
• Guide managers through involuntary terminations and other workforce actions while ensuring appropriate documentation and compliance with local requirements.
• Provide first-line HR guidance on complex, country-specific employee and manager matters.
• Support leave administration, leave-of-absence matters, workplace accommodations, remote-work exceptions, and policy-related requests.
• Evaluate and route HR policy exception requests and elevate matters requiring Legal, People Relations, or COE involvement.
• Support workforce action execution, including employee‑specific preparation, manager readiness, execution, and follow‑up documentation.
• Partner with Functional HRBPs on organizational change, engagement action planning, and regional HR initiatives.
• Support global mobility activities involving regional relocations and cross‑border moves.
• Serve as a primary HR contact for local regulatory, labor, compliance, union, and employee‑representation matters where applicable.
• Partner with Legal, People Relations, and leadership on labor disputes, investigations, remediation plans, litigation support, and sensitive employee matters.
• Coordinate payroll and benefits escalations and ensure issues are tracked through resolution.
• Support benefits vendors, employee benefits communications, onboarding activities, and regional benefits campaigns.
• Review benefits KPIs and loss‑ratio reports, identify relevant trends, and elevate issues requiring business action.
• Support assigned company‑owned retail locations with employee relations, performance management, manager coaching, and HR inquiries.
• Manage employee and manager HR cases through ServiceNow as the primary system of record.
• Triage cases by topic and complexity, resolving matters within scope and escalating or reassigning cases when appropriate.
• Maintain case‑handling SLAs, including Queue Time, Active Handle Time (AHT), and Case Transfer targets.
• Monitor case queues for aging cases, transfer trends, recurring issues, and opportunities for process improvement.

Experience:

• · 5+ years of progressive experience in HR Generalist, HR Business Partner, Regional HR, or similar HR roles.
• · Demonstrated experience providing direct HR advisory support and coaching to managers.
• · Strong experience handling Employee Relations, including performance management, PIPs, corrective actions, investigations, documentation, and terminations.
• · Experience supporting workforce actions, organizational changes, restructurings, or employee transitions.
• · Experience working across multiple Americas countries/markets, with knowledge of country‑specific HR practices and employment requirements.
• · Experience navigating local labor laws, statutory requirements, unions, works councils, or employee representation.
• · Experience partnering with Legal, People Relations, Payroll, Benefits, and HR COEs.
• · Experience with benefits administration, vendor management, benefits KPIs, and/or loss‑ratio reporting is preferred.
• · Experience managing HR cases through ServiceNow or another HR case‑management/ticketing platform.
• · Experience with Workday or an equivalent HRIS.
• · Professional fluency in English and Spanish - written and verbal - is required.
• · Demonstrated ability to handle confidential employee information with discretion and maintain strong documentation standards.

Skillsets:

• · Strong Employee Relations and HR Business Partnering skills.
• · Manager coaching and stakeholder management.
• · Performance management, PIP, corrective action, and termination processes.
• · Workforce action and change‑management execution.
• · Knowledge of Americas employment practices and HR compliance.
• · Labor relations, employee representation, union, and works council exposure.
• · HR case management and ticket/SLA management.
• · ServiceNow or equivalent case‑management platform.
• · Workday or equivalent HRIS.
• · Benefits, payroll, vendor management, and employee benefits support.
• · Ability to interpret HR/benefits dashboards, KPIs, and loss‑ratio reports.
• · Strong judgment regarding when to own, consult, elevate, or reassign HR matters.
• · Strong written and verbal communication skills.
• · Bilingual English/Spanish fluency is mandatory.
• · High level of confidentiality, documentation discipline, cultural sensitivity, adaptability, and relationship‑building skills.
• · Ability to operate effectively in a matrixed and cross‑functional environment.

Education:

• · Bachelor's degree in Human Resources, Business Administration, or a related field required, or equivalent practical experience.
• · HR certification such as SHRM, HRCI, or equivalent is preferred.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other

Industries

IT Services and IT Consulting

Sr. Human Resources Business Partner (HRBP)

Mexico City Metropolitan Area

Azcapotzalco, Mexico City, Mexico